Dispatcher; Administrative Support - Req. 3:00 AM Shifts and Saturdays

Dispatcher

Location:

Warehouse

Department:

Operations

Direct Supervisor:

Warehouse Manager

Positions Supervised:

This role does not carry formal hiring, discipline, or performance-review authority over other employees. It directs the daily workflow of delivery drivers by assigning route sequences, communicating schedule changes, and confirming departure and return times.

Position Type:

Full-time; Non-exempt

Position Level:

Level I

Last Reviewed:

09/2026

Experience:

Required: 1+ year of dispatch, logistics coordination, order entry, or high-volume customer service experience

Preferred: 2+ years of dispatch or transportation coordination experience in food, produce, or perishable-goods distribution

Education Completed:

Required: High school diploma or G.E.D. equivalent

Preferred: Some college coursework in business, logistics, or supply chain management

Credentials / Licenses:

Required: None required

Preferred: Active computer, software, typing, or data-entry certifications

Wage / Salary Range:

$18.00 - $24.00 per hour (D.O.E., education, and active certifications)

Hours:

Monday - Saturday: 3:00 AM - 11:30 AM ¦ One additional scheduled off-day during the week ¦ Sunday: Closed ¦ Hours may vary with order volume and seasonal demand.

• Pre-Employment: Required background check and drug screening upon hire ¦ Data Entry, Computer, and Excel Skills test ¦ May be asked to complete a personality evaluation
• Employees: Required drug screenings at random

POSITION OVERVIEW

The Dispatcher is responsible for converting each day's customer orders into accurate invoices, correct loads, and on-time delivery routes for Matrana's Produce. The Dispatcher verifies order details, produces invoices and shipping documents, assigns route sequences, and confirms each load against the customer's purchase order before trucks leave the warehouse. Once routes are underway, the role serves as a primary point of contact for drivers, relays schedule changes to drivers and customers, and documents route issues as they occur. The Dispatcher also reconciles inbound purchase orders against invoices and receiving documents and records product claims and inspection results, which protects billing accuracy and supports timely claim resolution. Because the entire delivery day depends on this work being right the first time, the position directly shapes customer service, driver productivity, and clean accounts receivable. The ideal candidate is dependable, organized, and composed under time pressure, with the discipline to keep records accurate when several deadlines converge.

RESPONSIBILITIES

• Dispatches delivery drivers and assigns daily route sequences based on order volume, delivery windows, and customer priority.
• Enters customer orders into the order management system accurately and within established daily cutoff times.
• Generates invoices, load sheets, labels, and tags for warehouse pulling and loading each morning.
• Reconciles inbound purchase orders against invoices and receiving documents to confirm quantity, pricing, and product accuracy.
• Communicates route changes, delivery delays, and service exceptions to drivers and affected customers as they occur.
• Answers inbound customer calls, takes orders, and resolves order questions or refers them to the Sales team.
• Documents product claims, shortages, and damages and forwards supporting paperwork for credit processing.
• Receives and logs inbound purchase orders forwarded from the Purchasing department.
• Monitors driver check-in and check-out and records departure and return times for each route.
• Coordinates with the Warehouse team to confirm that pulled orders match the accompanying paperwork before loading.
• Maintains dispatch, delivery, and claims records in accordance with company retention practices.
• Escalates service failures, customer complaints, and safety concerns to the Warehouse Manager.
• Supports the Warehouse Manager with daily reporting, scheduling, and administrative tasks as assigned.

QUALIFICATIONS

Required

Education: High school diploma or G.E.D. equivalent

Experience: 1+ year of dispatch, logistics coordination, order entry, or high-volume customer service experience

Credentials / Licenses: None required

Skills: Proficient in Microsoft Excel, Word, and Outlook and in Adobe Acrobat; accurate keyboard and 10-key numeric data entry; performs basic arithmetic including unit pricing, extensions, and case-count math; reads, writes, and speaks English fluently; communicates clearly with customers, drivers, and warehouse staff by telephone and in person

Preferred

Education: Some college coursework in business, logistics, or supply chain management

Experience: 2+ years of dispatch or transportation coordination experience in food, produce, or perishable-goods distribution; working knowledge of fresh fruit and vegetable wholesale distribution

Credentials / Licenses: Active computer, software, typing, or data-entry certifications

Skills: Bilingual in English and Spanish; familiarity with EDI or ERP order-entry and invoicing systems

PHYSICAL REQUIREMENTS

• Sit - Frequently
• Perform repetitive tasks (keyboard, 10-key, mouse) - Constantly
• Communicate by telephone and two-way radio - Constantly
• Stand - Constantly
• Walk - Constantly
• Lift up to 30 lbs. - Occasionally
• Lift 30-60 lbs. - Rarely
• Lift floor to waist - Occasionally
• Lift waist to shoulder height - Occasionally
• Lift shoulder to overhead - Rarely
• Bend / Stoop - Occasionally

WORK ENVIRONMENT & SCHEDULE

• Temperature: The dispatch office is climate controlled. Brief and intermittent exposure to refrigerated warehouse temperatures (approximately 34-38 degrees Fahrenheit) and to outdoor dock temperatures in all seasons.

BENEFITS SUMMARY

At Matrana's Produce, we offer many wonderful benefits to our employees!

• Health Insurance
• Vision Insurance (free to employees only)
• Dental Insurance (free to employees only)
• Group Life Insurance (free to employees only)
• Paid Vacations
• Paid Holidays
• 401(k) Plan Option

LEGAL & COMPLIANCE

Smoke Free Facility

Facility Houses Allergens

Equal Opportunity Statement:

Matrana's Produce is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

Other Duties Disclaimer:

This job description is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management may assign additional responsibilities at any time to meet business needs without prior notice, provided such duties are reasonable, lawful, and within the general scope of the role.