Dispatcher: 911 Communications

Dispatcher: 911 Communications

Salary

$27.09 - $35.80 Hourly

Location

1210 Golden Gate Drive, Papillion, NE

Job Type

Full-Time

Job Number

1319

Department

E911- Cons Communication

Opening Date

08/03/2026

Closing Date

8/16/2026 11:59 PM Central

• Description
• Benefits
• Questions

JOB OVERVIEW

GENERAL PURPOSE

Responsible for receiving, prioritizing, and processing emergency and non-emergency calls for service in a fast-paced 24/7/365 environment. With regular attendance, this position serves as a critical link between the public and emergency response personnel.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES

ESSENTIAL DUTIES

• Question callers to ascertain location and nature of incident including law enforcement related matters, fire, or EMS; extract relevant information; determine response needed; and dispatch field units using computer-aided dispatch (CAD) system.
• Follow established protocols and standard operating guidelines to quickly and independently determine appropriate action.
• Utilize effective communication techniques to calm and reassure frightened, hysterical, or angry callers in order to obtain accurate and necessary information.
• Maintain radio communication with first responders by monitoring unit status, anticipating operational needs, responding to requests for assistance, relaying critical information and messages to and from emergency scenes, assessing active and evolving situations, coordinating necessary support services, and communicating with outside agencies or departments requiring notification.
• Use emergency medical dispatch protocols while EMS units are en route giving pre-arrival instructions.
• Correspond with other departments to confirm warrants and/or exchange other necessary information.
• Update and/or remove records from applicable database including stolen items and/or vehicles, and/or wanted and missing persons.
• Consistently seek opportunities to enhance departmental operations, improve efficiency, streamline processes, reduce response times, and collaborate effectively with others to provide high-quality service and support.
• Maintain accurate records, logs, recordings, and documentation of calls, incidents, and telecommunicator actions.
• Maintain confidentiality of sensitive medical and personal information in compliance with applicable regulations and policies.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

MINIMUM QUALIFICATIONS

• High school diploma or G.E.D.
• Work experience in customer service, telecommunications, or a call center environment.
• Have and maintain a valid Driver's License, as well as meet eligibility requirements of "acceptable driving standards" as defined by the County.
• Must be at least 18 years of age at time of application.
• Must be able to obtain and maintain CPR, EMD, and NCIC/NCIS certifications within the first year of employment.
• Must satisfactorily complete the Sarpy County Communications training and evaluation program.

KNOWLEDGE, SKILLS & ABILITIES

• Effective communication and interpersonal skills for interacting with diverse individuals.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in using the Microsoft Office Suite and other software related to data management, communication, and other common business processes.
• Ability to follow established policies and procedures for confidentiality while adapting to evolving privacy standards and technologies.
• Ability to build and maintain positive relationships within a team.
• Knowledge of geographic layout, streets, landmarks, and jurisdictions within the service area.
• Knowledge of emergency communications, operations, procedures and public safety protocols.
• Skill in remaining calm and making sound decisions in high-pressure and rapidly changing situations.
• Skill in actively listening, gathering critical information, and prioritizing emergency and non-emergency calls.
• Skill in multitasking while monitoring multiple radio channels, telephone lines, and computer systems simultaneously.
• Skill in maintaining attention to detail and accuracy while working under stressful conditions.
• Ability to respond quickly and appropriately during emergency and crisis situations.
• Ability to interpret and apply departmental policies, procedures, and communication protocols.

PHYSICAL DEMANDS AND WORKING CONDITIONS

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential tasks.

While performing the duties of this job, the employee is frequently required to sit/remain stationary, communicate/exchange information (i.e. talk/hear), and operate/manipulate equipment (e.g. use hands to finger, handle, or feel objects, tools, or controls). The employee is occasionally required to walk/move about, stand (i.e. remain upright), stoop, bend, climb, kneel (i.e. position self), and reach. Headsets are worn at all times while on duty. Employees must occasionally lift and/or move up to 20 pounds.

Required sensory abilities include vision and hearing. Visual abilities, correctable to normal ranges, include close and color vision as well as the ability to adjust focus. Communication abilities include the ability to talk (i.e. verbal exchange / exchange information) and hear (i.e. exchange information accurately) within normal ranges. Incumbent must be able to exert sustained concentration for several hours at a time.

Work is performed in a secure indoor, windowless, basement facility. The work environment is fast-paced dealing with life-threatening situations via telephone and/or radio. Work hours include rotating shifts, holidays, weekends, and irregular duty assignments. The noise ranges from relatively quiet to moderately noisy.

SELECTION GUIDELINES

Formal application, verification of veterans status, rating of experience and education, interview, reference checks, verification of education, successful completion of a national criminal background check, successful completion of a pre-employment drug screen, and other job related tests or background checks as may be required.

DISCLAIMER

The job description is current as of the date signed. Any omission of specific statements does not exclude them from the position if they are similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Sarpy County offers competitive benefits to eligible* employees including:

Sarpy County Insurance Benefit Guide

Health Insurance

Dental Insurance

Life Insurance

Long-term Disability Insurance

Pension Plan

Vacation Leave

Sick Leave

Flexible Spending Accounts

10 designated holidays and 2 floating holidays

Employee Assistance Program

• For eligiblity requirements, reference associated union contract or the Sarpy County Personnel Rules and Regulations.

01

What level of education have you achieved?

• No high school
• High School or GED
• One year of college
• Up to 2 years of college
• Up to 3 years of college
• Bachelors degree
• Masters degree
• Advanced Degree beyond Masters degree

02

Do you have any work experience in customer service, dispatcher, or in a call center?

• Yes
• No

03

If you answered YES to the above, please explain a) where you obtained this experience (ex: company) and b) when you obtained this experience (ex: mm/yyyy to mm/yyyy). If you answered NO to the above, please write N/A.

04

Are you at least 18 years of age?

• Yes
• No

05

The Sarpy County Emergency Communications Center is a 24 hours a day, 365 days a year operation. Are you willing and able to work flexible hours including, but not limited to a large percentage of weekends, nights, holidays and some overtime and emergency call-ins?

• Yes
• No

06

Are you willing to be subjected to occasional abusive and/or profane language over the telephone?

• Yes
• No

07

Calls to 911 often contain medical information and/or information regarding criminal activity. Are you willing and able to maintain confidentiality of the calls you receive and/or the calls your peers may receive?

• Yes
• No

08

There may be times when you are required to forgo breaks due to understaffing or shift activity. Are you willing to give up breaks, including smoke breaks, when necessary?

• Yes
• No

09

Are you willing and able to remain at the same workstation (sitting/remaining stationary or standing/remaining erect) for extended periods of time?

• Yes
• No

10

Are you willing to read and study several hundred pages of manuals, complete assignments and take tests during your training period?

• Yes
• No

11

Do you understand that if you do not successfully complete the 9 month training program (and 3 month transition) you will be released from employment?

• Yes
• No

12

Are you able to understand and accept that when you process a call incorrectly, it could contribute to someones property being lost or damaged, or someone being seriously injured or dying?

• Yes
• No

13

Are you willing to accept close supervision, daily critiques, and direction in front of your peers?

• Yes
• No

14

Are you willing and able to deal calmly and respectfully with upset/angry individuals when the issue may not be your fault?

• Yes
• No

15

Are you willing and able to handle workloads that may change dramatically during the course of the shift (e.g. periods of high activity followed by periods of low activity)?

• Yes
• No

16

Are you willing to accept that you typically will not know the final outcome of a call for service?

• Yes
• No

17

Do you understand you will need to demonstrate the ability to operate effectively in a high stress/high activity environment?

• Yes
• No

18

Do you have the desire, dedication, and resilience required to study for and pass continual in-house training?

• Yes
• No

19

Do you understand you will need to quickly and accurately respond to widely varying situations with resiliency?

• Yes
• No

20

VETERANS PREFERENCE: Are you requesting Veterans Preference as stipulated in Nebraska Statutes § 48-225 to 48-231? Such preference includes initial employment or a return to employment with the State of Nebraska or its governmental subdivisions if termination of previous employment was for other than disciplinary reasons.

• Yes
• No

21

VETERANS PREFERENCE: If you answer yes to claiming Veterans Preference, you must attach to your application, before submission, a copy of your DD214 including page 4 identifying your character of service (and IF disabled, verification of disability from the VA), OR if you are a spouse of a 100% disabled veteran, you must attach a copy of your spouses DD214, showing character of service, a copy of the veterans disability verification from the Department of Veterans Affairs demonstrating a 100% permanent disability rating, and proof of marriage to the veteran; OR if you are a spouse of an active service member, you must attach a copy of your spouses active service orders and proof of marriage to the active service member. All documents must be attached prior to submission of application. Did you attach all required documentation?

• Yes
• No
• N/A - does not apply

22

Are you willing to conform to defined procedures and policies and comply with a chain of command?

• Yes
• No

23

Are you willing to comply with shift work of varying lengths, days, and times, including 12 hours shifts?

• Yes
• No

24

This position requires extensive background, written, technical, and psychological tests. Do you understand that if you have a felony conviction you will be unable to access secure database systems and therefore be unable to perform the essential functions of the position?

• Yes
• No

25

Are you able to perform the essential functions of this position with or without accommodation?

• Yes
• No

26

Are you able to meet the physical demands and work environment requirements of this job with or without accommodation?

• Yes
• No

27

The starting pay rate for this position is $26.05 per hour. Please indicate if this rate of pay is acceptable to you. Failure to agree to the starting wage will exclude your application from further consideration.

• Yes
• No

28

DRIVING: Do you have a valid Drivers License?

• Yes
• No

29

DRIVING: This position requires the operation of a motor vehicle. Please read below for Sarpy Countys Acceptable Driving Standards: Do you have any of the following: a) Three or more at fault accidents in the last 3 years; or b) Five or more moving violations in the last 3 years; or c) Any combination of at fault accidents or moving violations totaling five or more in the last 3 years. d) A DUI/DWI conviction within the last 5 years along with a history of at fault accidents and/or moving violations

• Yes
• No

30

Are you a current, paid Sarpy County Employee?

• Yes
• No

Required Question

Employer Sarpy County

Address 1210 Golden Gate Drive

Papillion, Nebraska, 68046

Phone 402-593-4465

402-593-4487

Website http://www.sarpy.gov