Dispatch Supervisor

Terraboost Media is a fast-growing retail media business specializing in regional and national media sales and outreach. With over 100,000 5-foot-tall, full-color wellness billboards nationwide, we empower advertisers to go beyond traditional advertising sponsoring wellness in communities across the USA. This unique opportunity allows brands to connect with consumers in meaningful ways, building trust, creating impact, and driving results. Advertisers enjoy prime visibility with jumbo wellness billboards strategically placed at the front doors and pharmacy wait areas of America’s top retailers.

We’re looking for a highly organized and solutions-oriented Dispatch Supervisor to join our Naperville, IL team. This position will oversee daily field operations within an assigned territory. In this role, you’ll coordinate Independent Contractors (ICs), manage workloads and routing, monitor operational performance and quality, and help ensure installations are completed efficiently and on time.

Compensation is $55,000-$60,000 annually, commensurate with experience.

Essential Functions:

• Coordinate daily field operations, including workloads, contractor assignments, and routing.

• Monitor Independent Contractor availability, performance, quality, and work completion.

• Address contractor and operational issues and recommend appropriate corrective actions.

• Analyze operational KPIs, costs, and performance trends to identify opportunities for improved service, quality, and efficiency.

• Resolve escalated operational issues and independently determine appropriate solutions within established guidelines and authority.

• Oversee quality assurance activities, including installation-photo reviews, audits, and resolution of post-installation issues.

• Develop, document, and implement operational procedures, SOPs, and process improvements.

• Prepare operational reports and provide data-driven recommendations to leadership.

• Support contractor onboarding, training, status changes, and offboarding.

• Perform other related duties as assigned.

Required Skills and Abilities:

• Strong organizational, analytical, problem-solving, and decision-making skills.

• Ability to exercise discretion and independent judgment in a fast-paced operational environment.

• Excellent communication and interpersonal skills.

• Ability to manage multiple priorities and adapt to changing operational needs.

• Proficiency with Microsoft Excel or Google Sheets.

• Experience with Field Nation, Zendesk, routing software, or similar operational systems is preferred.

Minimum Required Education and Work Experience:

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Three (3) years of experience in operations, dispatch, logistics, field services, or a related field.
• Experience coordinating contractors, vendors, or field-service operations preferred.

Benefits:

Terraboost Media has a robust benefits package for our full-time employees! We offer Medical Insurance, Dental Insurance, Vision Insurance, Employer Paid and Voluntary Life Insurance, Voluntary Short- and Long-Term Disability Programs, Health Savings Account (HSA with employer contribution), Flexible Spending Account (FSA), and Employee Assistance Program (EAP). We also provide a generous paid vacation, sick time, and holiday package, including a floating holiday that allows our employees to celebrate the holiday of their choice.

Equal Employment Opportunity Policy: Terraboost Media prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Terraboost Media conforms to the spirit as well as to the letter of all applicable laws and regulations.

Americans with Disabilities Act Policy: Terraboost Media will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the Company.

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