Dispatch Supervisor

Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailThis position is responsible for providing direct supervisory and leadership to the dispatchers. Responsible for hiring training and maintaining a high level of customer service. Harbor Fleet Services Dispatch is responsible for providing numerous critical functions to participating operating companies OpCo&8217s by providing order intake asset assignment job release shift coverage and first level customer service for participating OpCos.Essential Functions Create and oversee dispatch operating procedures in most efficient way by utilizing Harbor Fleet Services Dispatchers.First call for shift coverage in both harborsResolve customer service issues and escalate to OpCos if necessary.Provide direct supervision for Dispatchers. Prepare monthly shift schedules and approves timecards.Collaborate with OpCo&8217s and customer stakeholders to provide strategic direction of the dispatchers.Ensure best in class service to the customer. Assists shift personnel as needed in taking customer orders & dispatching tugsManage the processes within customer service to ensure the highest level of consistency and accuracy.Supports OpCos with daily activity reports or data as requested.Oversee incidentemergency notifications and response directives.Facilitate MTSA communications to the company Security Officer between OpCo vessels and barges federal state and local agencies and concerned industry organizations as well as ensuring compliance with applicable regulations.Oversee the use and operation of the dispatch system.Supervisory and Leadership of Direct StaffBe a leader for &8220SpeakUp&8221 including encouraging peers and staff to exhibit a safe and ethical culture. Responsible for all matters of employment including recruiting training development promotion discipline and termination.Understands and complies with Saltchuk Marine&8217s policies and procedures including EEO Non-Discrimination Harassment and Saltchuk Code of Ethical Business Conduct.Lead and manage department processes and practices to ensure that programs are alighted with OpCo business goals and objectives.Provide direction and leadership to achieve Saltchuk Marine&8217s Core Values Mission and Safety Vision. Process performance evaluations in a timely effective and fair manner.Direct motivate and develop employees for maximum performance.Establish goals monitor progress and results of direct reports.Addresses inter- and intra-department training needs and counseling as needed.Perform special duties and other projects as assigned.Accomplish all tasks as appropriately assigned or requested.Knowledge OfMust understand the process of following a job from initial customer inquiry through the billing cycle.Data driven processes metrics and key performance indicators of the maritime industryBusiness writing skills.Customer base and customer requirements. Knowledge of capabilities and availability of competitor floating equipment.Knowledge of labor agreements and work rules for various unions.Knowledge of MTSA related communications procedures and MARSEC levels.Should have knowledge of the maritime industry. Necessary to understand day-to-day vessel operations and vessel capabilities.Thorough understanding of company policiesprocedures.Skills and AbilitiesAbility to analyze problems and formulateimplement solutions.Ability to develop monitor and report performance benchmarks.Ability to effectively supervise peers and subordinates.Ability to handle fast paced and stressful situations.Ability to meet operational deadlines in a timely manner without sacrificing operational priorities or customer satisfaction.Ability to prioritize responsibilities and assignments under constantly changing operational requirements and demands.Ability to understand interpret and comply with government and industry regulations pertaining to barge and vessel operations.Excellent communication and human relation skills necessary in dealing with customers on an operational and support level industry associations vendors staff and all levels of SM employees.Ability to make supervisory decisions affecting the disposition of tugs and crews daily.A team player able to exercise authority when required.Able to maintain sensitive and confidential information.Capable of answering or following up with answers to customer&8217s inquiries or complaints with empathy. Possess ability to read interpret and apply legal documents to ensure compliance with government regulations relating to work rules and the maritime industry.Presentation skills needed to illustrate train and advise.Proficient in the use of personal computers and basic software programs.Flexibility strong listening skills and change management are essential skills.Minimum Qualifications This position generally requires a college degree in business. A Maritime Academy graduate is preferred and two to five years of related operationsscheduling experience in the maritime industry.CompensationThis position has a full annual salary range of 83914 to 125870. The anticipated hiring range is 95000 to 105000 with final compensation determined by the candidates relevant experience skills and overall qualifications.BenefitsThe benefit program includes medical dental and vision coverage for you and your family.Life insurance equal to two times annual base salary.Accidental death and dismemberment insurance. Long term disability insurance.401k program with a 4 match vested immediately.Employee Assistance Program.Flexible Spending Accounts.Business travel assistance program.Other voluntary benefits are available for purchase via payroll deduction at group rates.Vacation &8211 Foss appreciates how hard employees work and recognizes the importance of providing time for rest and relaxation. In this position you will accrue 10 days of vacation a year with a maximum accrual of 160 hours. Accrued vacation will be vested and available for use after successfully completing six 6 months of service.Nine 9 paid holidays with two 2 additional floating holidays available after six 6 months of service.Full time employees will accrue ninety-six 96 hours of sick leave per year up to a maximum of 1040 hours.Bereavement Leave &8211 three 3 paid days off for a death in the immediate family or five 5 days off if travel greater than 500 miles is required.Tuition reimbursement.All other benefits as required by state law.How to ApplyReady to set sail with Harbor Fleet Services Submit your application via our careers page. If you need any assistance please reach out to hrsaltchukmarine.com. We look forward to welcoming you aboard.Drug Free Workplace

Harbor Fleet Services is a Drug Free Workplace where post offer applicants and employees are subject to testing for cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.Equal Opportunity Employer

Harbor Fleet Services is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors militaryveteran status or other characteristics protected by law.Explore transportation and logistics industry job opportunities from Hawaii to Alaska

and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today<-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemail <-- post-content --> Your browser failed to load the job description PDF in iframe. Please click the view button below to open job description PDF in a new tab. View PDF