General Summary of Position:
This being an internal opportunity, only internal International Teamsters Union Local 25 Bargaining unit candidates are eligible to apply for this position.
The University of Massachusetts Lowell Police Department is a full-service police agency that serves the University Community and operates 24 hours a day, seven days a week. The Dispatch Supervisor oversees and coordinates functions of the University Police Dispatch Office and its personnel.
Essential Job Duties:
- Performs duties of a Police Dispatcher.
- Supervises all police dispatchers on all shifts and assists the Director of Communications with oversight of the Dispatch Center.
- Oversees daily 24/7 scheduling of dispatchers. Oversee the shift bidding per contract. Reviews and approve time sheets, leave requests, assures there is proper shift coverage for the leave requests and assists with OT/Detail slip processing.
- Reads, examines, and reviews logs, reports and computer input prepared by subordinate staff for accuracy; makes corrections and/or forwards to appropriate staff for corrective actions.
- Guide other employees in the functioning of the dispatch center. Responsible for the training of new dispatch personnel and remedial training of current staff as required.
- Provides recommendations to supervisor and implements approved changes in procedures; communicates changes to all staff affected.
- Reports all personnel deficiencies to the Director of Communications. Receives/reviews complaints made against dispatchers and forwards via chain of command for further investigation. Assist in the disciplinary process when required. Completes annual evaluations of all police dispatchers.
- Good judgment is required in applying guidelines, policies and procedures at all times, to include during times of emergency or high stress situations.
- Coordinate the LEAPS and CJIS programs and serve as the Department representative with these organizations.
Promote the University’s commitment to customer service by:
- Building effective partnerships with co-workers throughout the University.
- Freely sharing appropriate information and providing assistance when needed.
- Ensuring optimum service to all internal and external partners in response to all requests for service and information.
- Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.
Other Job Duties:
- Performs other related duties as assigned.
Minimum Qualifications (Required):
- Must be a US Citizen.
- High School Diploma or GED equivalent.
- Three or more years of Police Dispatch experience.
- Knowledge of radio dispatch procedures and supervisory practices and principles.
- Knowledge or ability to learn and demonstrate expertise in operating the Mass Criminal Justice History Systems, NCIC and LEAPS Systems.
- Work requires good judgment and/or independent thinking.
- And the ability to supervise others.
- The ability to work effectively with diverse groups.
Additional Considerations:
- Some college preferred.
- Flexibility to work various shifts and hours to perform duties of Police Radio Dispatcher and/or supervisory oversight of a 24/7 Public Safety Dispatch Operation.
Special Instructions to Applicants:
This being an internal opportunity, only internal International Teamsters Union Local 25 Bargaining unit candidates are eligible to apply for this position.
This position is full-time, benefited and in the Teamsters union. Grade 15D with anticipated step 1 minimum: 15D $2,689.39 bi-weekly.
Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.