Highlights
Job Title: Dispatch Specialist I Location: Remote Duration: 12 Months Job Type: Temporary Assignment Work Type: Remote Job Description: Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network. Good knowledge of IRTHNet or other Ticket Management System, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications and State One Call Center's websites.
Numbers & Facts
| Location | WORKS FROM HOME, OK (Remote) |
| Industry | Computer/IT Services |
| Salary | $22–$24.85 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.
Job Title: Dispatch Specialist I
Location: Remote
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
- Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network.
- Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear.
- Working environment operates 24x7 year-round and all specialists are expected to cover the various shifts, holidays or work overtime whenever needed.
Qualifications:
- Ability to work in a team environment and communicate with customers in a professional manner
- An accurate and methodical approach
- Good problem-solving skills
- The ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment
- Above average mathematical acumen
- PC skills and be well versed in MS Windows and Office applications
- Good communications skills
- Good customer care skills
- Attention to detail
- Ability to plan your work and meet deadlines
- Ability to work independently, as well as part of a team
- Good knowledge of IRTHNet or other Ticket Management System, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications and State One Call Center's websites.
Minimum skills required to perform in this role:
- One or a combination of any of the following: Associate's or Bachelor's Degree and/or related job experience.
- Must be able to demonstrate knowledge and abilities.
- Related/Demonstrated job experience is described as: Similar industry experience via Telecom, Military or Business with similar essential duties.
- Acquires skills through a combination of formal training and considerable on-the- job experience.
- May serve as lead and/or primary technical resource within department or work area.
- High School, GED or equivalent education and relevant experience. 3+ years of related experience.
- Ticket analysis. Want to send a clear positive response if the excavator will not impact our facilities.
- Want to send a conflict response if the excavator will impact our facilities. *Damage prevention to not getting cut is priority.
- We work out of a ticket management system that list the locate instruction plus the map showing where work is taking place and our buried assets.
- We also support phone calls to direct people to right departments and to answer questions on 811 dig tickets.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.