Dispatch Specialist

The Dispatch Specialist coordinates daily dispatch for NES Service and Construction operations, supporting timely service and high-quality customer service.

Responsibilities & Essential Functions:

• Coordinate the daily dispatch of field technicians to service calls and construction projects, ensuring optimal scheduling, routes, and service times. Assign service calls to branches as required.
• Coordinate communication among customers, technicians, and internal teams regarding appointments, schedule changes, delays, and cancellations; resolve scheduling issues promptly and professionally.
• Analyze service calls and determine the most efficient and cost-effective way to allocate technicians and resources. Use dispatch tracking applications to optimize routes and times.
• Track service call status, response times, and service level agreement requirements; communicate delays or service issues to the appropriate supervisor.
• Maintain accurate customer portals and dispatch records to support customer satisfaction and NES customer scorecards.
• Identify opportunities for improving dispatch processes, reducing response times, and enhancing service efficiency.

Education, Experience, and Skill Requirements:

• Minimum 3-5 years of dispatch or operations Petroleum industry dispatch experience is required.
• Excellent written and verbal communication skills; must be able to interact with customers, field technicians, and internal teams effectively.
• Strong organization, multitasking, attention to detail, and problem-solving skills.
• Completion of industry certifications and training is required to maintain industry knowledge.
• Proficiency in Microsoft Office Suite and familiarity with dispatch tracking applications are required. Must be able to learn new software quickly.
• A customer-centric mindset, always striving to provide excellent service.
• Must meet the company’s employment requirements, which include passing a drug screen, criminal background check, and MVR, if driving for the company.