This employee acts as a bridge between the local branch management team and the central dispatch department. In addition, the employee will drive timely completion of the daily routing/dispatching duties, as well as timely completion of responsibilities within the Logistics Department.
- Responsible for performing all MobileCast dispatching activities
- Routes all same day/next day deliveries according to Logistics policy and procedures
- Responsible for communication to the branches regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery
- Updates TIMS with customer notes and updates work order ship dates as necessary
- Responsible for communication to the branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
- Responsible for monitoring a driver's progress during the day, and communicating back to the branch level any issues related to impacting missed time windows
- Monitors delivery staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate
- Reviews Reports at the Central Dispatch level to monitor driver compliance of route order completed via the MobileCast & Roadnet software system
- Coordinates with Region management on all action plans that would ensure driver compliance with targeted financial objectives
- Complies with and adheres to all regulatory compliance areas, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws
- Ensures patients do not suffer service failures and communicates with the servicing branch of undeliverable stops
- Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
- Responds to telephone, fax, and e-mail questions/problems from branches
- Regular and consistent attendance and punctuality is considered an essential job function of this position
Education/Experience: