Dispatch & Operations Coordinator - HVAC/Plumbing
One Hour Heating & Air Conditioning
- San Diego, California
- 30+ days ago
Highlights
This role will help manage the daily dispatch board, coordinate installs and repairs, track callbacks and outstanding work, communicate with customers, and keep technicians moving efficiently. We need someone who sees an unscheduled repair, overdue callback, delayed technician, incomplete install, or open spot on tomorrow’s schedule and takes ownership of getting it handled .
Numbers & Facts
| Location | San Diego, California |
| Industry | Construction - Residential & Commercial/Office |
| Company Size | 50 to 99 employees |
| Website | http://www.OneHourMAGIC.com |
Description
Responsive recruiter
Benefits:
- On-Site Gym
- 100% PAID HEALTH INSURANCE
- 401(k) matching
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Vision insurance
- Wellness resources
- Bonus based on performance
- Paid time off
- Training & development
We are looking for a highly organized, proactive professional to help coordinate our HVAC and plumbing operations and make sure nothing falls through the cracks.
Our company serves thousands of homeowners across San Diego through One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing.
This role will help manage the daily dispatch board, coordinate installs and repairs, track callbacks and outstanding work, communicate with customers, and keep technicians moving efficiently.
What You’ll Do
- Manage and monitor the daily ServiceTitan dispatch board
- Coordinate service calls, repairs, installs, warranty work, and callbacks
- Schedule sold repairs and track incomplete jobs through completion
- Adjust technician schedules throughout the day as priorities change
- Help assign the right technician based on skill, location, urgency, and availability
- Communicate delays, schedule changes, and updates to customers
- Coordinate follow-up visits when parts or additional work are needed
- Review open jobs and make sure every outstanding item has a clear next step
- Help fill schedule gaps and recover canceled or unscheduled appointments
- Assist with outbound estimate and repair follow-up when needed
- Maintain accurate notes, statuses, and follow-up tasks in ServiceTitan
What This Role Is About
We need someone who sees an unscheduled repair, overdue callback, delayed technician, incomplete install, or open spot on tomorrow’s schedule and takes ownership of getting it handled.
You will work closely with our Operations Manager, Install Manager, technicians, CSRs, and leadership team.
You’ll Be a Great Fit If You
- Have HVAC, plumbing, or home-service office experience
- Have dispatching, scheduling, or service coordination experience
- Are highly organized and comfortable managing multiple priorities
- Take ownership without needing constant direction
- Stay calm and make decisions in a fast-paced environment
- Communicate confidently with technicians and customers
- Have strong follow-through and attention to detail
- Are comfortable making outbound calls and texts
- Have CRM experience; ServiceTitan experience is a strong plus
Compensation: $27.00 - $35.00 per hour
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
About Company
Please read our story at http://www.onehourmagic.com/we-believe/our-story/
We believe in… heart and excellence.
We believe your life is BETTER when you’re more comfortable.
We believe if we miss our narrow appointment window for ANY reason, you don’t pay a DIME for our service.
We believe in service till 10pm, because we think we should be available when it’s convenient for YOU, not the other way around.
We believe in Super Sealing your air ducts, so you air condition your HOME, not your attic.
We believe happy employees MAKE happy customers.
We believe that when you give people choices, they’ll make the best decision for themselves.
We believe you should NEVER be uncomfortable in your own home.
We believe our Comfort Club’s annual maintenance, 24 hour guaranteed service and 30% off repairs for $19.95 a month gives you WAY more than what you pay for.
We believe if you don’t love great movie quotes, then frankly my dear, we don’t give a damn.
We believe what YOU say about us is our best advertisement.
We believe that without HEART, there can be no EXCELLENCE.
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