Dispatch Manager

Responsibilities:

• Coordinate and dispatch drivers based on daily freight schedules, route efficiency, and customer requirements to ensure timely and accurate deliveries
• Monitor and track fleet and contract carrier truck movements (TL, LTL, Common) to ensure accuracy and delivery of customer freight 
• You will communicate with Drivers to ensure on-time service is provided for all shipments, respond to activities of drivers via internet satellite, text, and phone, and initiate “check calls” with Drivers on all pickups and deliveries 
• Maintain timely updates in freight movement system by entering pick-up data, load information, and load closing 
• This role will provide detailed shift transition, take breakdown calls, communicate with Fleet Maintenance, or repair providers, and direct Drivers on options 
• Respond and troubleshoot pick-up and delivery challenges when they occur in transit, communicate with various warehouse contacts to ensure timely freight movement, and contact consignees and customers in response to potential transit delays 
• Perform various reporting duties in support of customer and Customer Service communication, work cooperatively with Customer Service and Dispatch teams to provide solutions for customers’ needs and  
• Resolve issues, and enter and approve Driver payroll 
• Print Master Bill packets, check in freight, and scan/classify BOL’s for the Cross Dock  
• You will be held accountable to comply with all defined business processes and the utilization of all technology platforms, as defined by Hyway 

Requirements: 

• Live Hyway’s Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative
• Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers
• 1+ years’ experience in transportation  
• Strong computer skills, especially Excel  
• Ability to solve practical problems and manage multiple tasks in a fast-paced environment  
• Ability to use various software programs, including the ability to enter data at intermediate or high pace level  
• Proven experience making independent decisions and performing job functions without supervision  
• Excellent phone skills with strong verbal and written communication skills  
• Possess a “can do” attitude with a “will do” work ethic  
• Ability to listen effectively and interact effectively with all levels of an organization  
• Positively respond to change and adapt to new customers and business priorities  
• Resourceful, proactive, and accountable 

Disclaimer:

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time.  Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship but not limited to an assumed offer of employment.

Hyway Transportation is an equal opportunity employer