Dispatch Associate

Landers Appliance

  • Baltimore, MD
  • 30+ days ago
  • $26–$29 Per Hour
  • Full-time

Highlights

This is for people who like owning the whole board, who can hold a dozen moving parts in their head, stay level when a route falls apart, and fix it without losing their cool. You run the board: building routes, adjusting on the fly, keeping every tech and every customer aligned.

Numbers & Facts

LocationBaltimore, MD
Job TypeFull-time
Salary$26–$29 Per Hour

Description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts

No nights. No weekends. Just the puzzle — solved, all day.


A role built for people who think in logistics and stay steady when the day goes sideways. Landers has delivered award-winning service in the Baltimore region for over 40 years.


Pay & Growth


  • $26–$29/hr to start, based on experience
  • Real opportunities to grow into bigger operations and leadership roles
What Makes This Different


  • Monday–Friday, 8am–5pm. No nights, no weekends.
  • You run the board: building routes, adjusting on the fly, keeping every tech and every customer aligned
  • Your birthday is a paid company holiday
  • 2 weeks PTO in year one, 3 weeks after
  • Health insurance (medical, dental, vision), we cover a substantial share of your premium
  • 401k with a 4% company match
  • Company-paid life insurance, plus optional supplemental coverage (critical illness, hospitalization, accident)
What You'll Own


  • Build and adjust technician routes for efficiency and coverage
  • Track routes in real time and solve problems as they come up, not after
  • Prioritize service calls by urgency, location, and technician skill
  • Balance workload across zones and availability
  • Coordinate with the service team on parts and scheduling
  • Field inbound calls, confirm appointments, and communicate changes clearly
This is not a "just answer the phone" job. This is for people who like owning the whole board, who can hold a dozen moving parts in their head, stay level when a route falls apart, and fix it without losing their cool.


Who This Is For


  • People with an operational, logistics-minded brain
  • Calm under pressure: the more chaotic the day, the sharper you get
  • Strong communicators who can deliver good news and hard news with the same professionalism
  • Customer-first people who know how to balance honesty with empathy
Requirements


  • Dispatching, scheduling, routing, or operations experience preferred
  • Strong organizational skills; able to multitask and reprioritize on the fly
  • Excellent verbal and written communication
  • Confident with technology, Outlook, Excel, Word, and internal scheduling software
  • Able to type 50+ WPM and move between systems without losing focus
  • Monday–Friday, 8am–5pm availability
If you want a job where every day is a new puzzle, real hours, and a company that actually has your back — apply now. 



This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

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