Dispatch Assistant

JOB SUMMARY: Accurately dispatch to a fleet of company drivers and owner operators. Proficiently perform data entry work using a computer and appropriate software; entering, updating, researching, verifying and/or retrieving data into/from various systems; and ensuring the accuracy and confidentiality of information recorded. Responsible for effectively procuring desired appointment slots in a timely fashion by forecasting truck arrival and departure times.

POSITION RESPONSIBILITIES:

• Schedule appointments within several web-based platforms.
• Successfully meet all pick-up & delivery appointment requirements set by customers/receivers/shippers
• Dispatch loads to company drivers and owner operators via multiple communication methods
• Assure load assignments are to drivers fully trained to handle the mode of transportation required
• Assign, dispatch, and close, each movement in the TMS
• Dispatch all drivers within hours of service and other regulatory requirements
• Leverage telematic technologies to track company drivers/assets and improve performance
• Utilize GPS lock and other technologies to anticipate missed appointments and adjust scheduled appointments accordingly

·        Handle requests for information and data

• Professionally field calls and emails
• Record retention of load assignments, driver issues, and service failures
• General clerical duties including photocopying, faxing, and scanning
• Other duties or tasks as assigned by management

COMPETENCIES, SKILLS AND ABILITIES

·        Strong computer skills, with advanced knowledge of MS Office, particularly Excel

·        Aptitude to quickly learn new programs

·        Highly organized with the ability to effectively prioritize multiple deadlines

·        Strong detail orientation and able to quickly produce highly accurate work

·        Learns quickly and sees opportunities for improvement

·        Communication skills - written and verbal

·        Time management and task prioritization

·        Ethical Conduct

·        Self-starter with the ability to work well with minimal supervision

·        Ability to excel in a fast-paced work environment with several simultaneous competing obligations

EDUCATION / EXPERIENCE

·        Minimum of 1-2 years prior dispatch experience in a for-hire fleet or equivalent, preferably focused in drayage

·        Experience with McLeod Software system is preferred

·        Experience with Samsara Software system is preferred

·        Knowledge of operation of standard office equipment

·        Knowledge of basic FMCSA, USDOT, and MDOT regulations