Discharge Lounge Coordinator - Methodist

This role partners closely with inpatient nursing units, providers, care management, transportation services, and ancillary departments to improve patient flow, reduce discharge delays, and enhance the patient experience. The coordinator assesses patient readiness for discharge, provides ongoing monitoring and support while patients await transportation arrival.

Overview:

Shift: 10A-6P, Monday- Friday in our Discharge Lounge, 32 hours/week

 

Responsible for overseeing daily operations of the Discharge Lounge and facilitating safe, timely, and efficient patient discharges to the lounge. This role partners closely with inpatient nursing units, providers, care management, transportation services, and ancillary departments to improve patient flow, reduce discharge delays, and enhance the patient experience. The coordinator assesses patient readiness for discharge, provides ongoing monitoring and support while patients await transportation arrival. This position plays a key role in supporting organizational throughput goals, optimizing bed capacity, and ensuring a smooth transition.

Why UnityPoint Health?:

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

 

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health. 

Responsibilities:

• Coordinate and manage patient flow through the Discharge Lounge.
• Assess patients for appropriateness and eligibility for discharge lounge services.
• Collaborate with nursing, physicians, care management, pharmacy, transportation, and support services to eliminate discharge barriers.
• Promote patient satisfaction by providing a welcoming, comfortable, and supportive lounge experience.
• Track and communicate discharge lounge metrics, patient throughput data, and operational challenges.
• Support organizational initiatives related to capacity management, length of stay reduction, and patient flow optimization.
• Maintain compliance with regulatory, safety, infection prevention, and documentation standards.

Qualifications:

• Must be 16 years old or older
• Excellent verbal and written communication skills with the ability to interact effectively with patients and interdisciplinary team members.
• Self-starter with a strong customer service focus, excellent organizational skills, and proficiency with computer systems and applications.

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