Disability Bridge Senior Claims Specialist

Working Schedule

Full-Time

Work Arrangement

Virtual

Relocation Assistance Available

No

Grade

08M

Posted Date

17-Jul-2026

Job ID

19156

Description and Requirements

The Team You Will Join

On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time.

The Opportunity

The Senior Bridge Specialist is responsible for supporting a seamless transition for claimants whose disability may progress from Short Term Disability (STD) to Long Term Disability (LTD). Guided by our purpose - always with you building a more confident future - and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to partner closely with claimants and internal/external resources to assess ongoing disability, document the file appropriately, set expectations, and ensure bridging actions are completed timely and accurately. In this role, the Bridge Specialist is required to exercise independent judgment, critical thinking skills, exemplary customer service skills as well as effective inventory management skills.

Key Responsibilities

• Lead complex disability claim adjudication across the STD‑to‑LTD transition by applying contractual provisions, regulatory requirements, and sound judgment to ensure accurate liability decisions while supporting appropriate return‑to‑work outcomes.
• Create clear, thorough claim documentation, correspondence, and action plans that synthesize medical, vocational, and non‑medical information to support well‑reasoned, compliant, and defensible claim determinations.
• Oversee high‑quality, timely claim reviews and evaluations in a fast‑paced environment, ensuring alignment with plan provisions, state and Department of Insurance regulations, and MetLife quality and customer service standards.
• Manage the most complex assigned caseload independently, delivering consistent results through effective prioritization, proactive claimant engagement, and accountability for end‑to‑end claim outcomes in a virtual work environment.
• Develop return‑to‑work opportunities by assessing functional capacity, medical and non‑medical barriers, and prognosis, building individualized strategies that leverage claimant capabilities within the terms of the disability contract.
• Coordinate across internal and external partners-including claimants, physicians, attorneys, clinical and vocational consultants, Fraud, Waste and Abuse resources, Unit Leaders, and leadership teams-to clarify inconsistencies, support investigations, mentor new hires, and contribute to team performance, quality improvement, and talent development initiatives.

Required Qualifications

• Prior experience with independent judgement and decision making while relying on the available facts.
• Be able to demonstrate the use of critical thinking and analysis when reviewing the information.
• 3+ years of STD/LTD Claims experience.
• Creative problem-problem solving abilities and the ability to think outside of the box.
• Excellent interpersonal and communication skills in both verbal and written form.
• Excellent customer service skills proven through internal and external customer interactions.
• Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively.
• Organizational and time management skills.
• Ability to effectively manage multiple systems and technology resources.

Preferred Qualifications

• Call center experience in an insurance setting.
• Ability to give and receive feedback to/from partners.
• College or University degree.

The expected salary range for this position is $41,600 - $72,300. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine\''s list of the "World\''s Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.

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