Director Technical Automation Support

This position is incentive eligible. Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Director Technical Automation Support with HCA Healthcare you can be a part of an organization that is devoted to giving back! Job Summary and Qualifications What makes the Information Technology Group unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in ITG apply them specifically to the noble cause of healthcare. We are "Healthcare Inspired." It is this guiding vision that pervades and positively influences every level of our organization. It shapes our mission, defines our values, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. As a part of that, we exist to Raise the bar, Unlock possibilities, and Care like family. The HCA Healthcare ITG Director of Automation Delivery and Support is primarily responsible for driving the execution and delivery of high value enterprise automation solutions; as well as for the evaluation, selection, implementation, and support of enterprise automation technology and platforms. The Director uses their staff of automation engineers to define solutions for enterprise impacting automation ideas, develop those solutions using the appropriate technical framework, and provide ongoing support through the automations lifecycle. The Director uses their staff of system engineers and automation analysts to implement, support, and maintain enterprise automation platforms for use by an ever growing enterprise development community. The Director of Automation Delivery and Support defines, develops, coordinates, recommends, and implements how their teams will assist in achieving the goals and objectives of their assigned business line(s), overall ITG, and the company. They frequently meet with other ITG and Corporate department management, and may meet with company senior executives. The Director of Automation Delivery and Support: - Drives execution of the automation projects and technology within and across business unit engagements - Drives adoption of the company automation strategy and simplification processes - Maintains a working knowledge of automation goals related to the business lines supported - Maintains a current knowledge of the issues facing both information systems and healthcare industries - Routinely provides creative and innovative ideas and approaches that will improve the automation delivery and support of HCA Healthcare - Independently and in conjunction with other ITG or corporate departments, works to achieve company automation goals and to create platform and development standards and policies to refine the ability to reach and maintain said goals. - Ensures that functional area(s) deliver products and services effectively, develops its staff and capabilities, follows processes and standards, builds and expands relationships with key stakeholders, and plans and allocates resources to meet ITG goals Direct reports to this position may include: - All levels of Automation Analysts responsible for the support of Automation platforms, automation development initiatives, and support of the enterprise automation development community - All levels of Automation Engineers responsible for solution design, development, testing, deployment, and ongoing support of enterprise automations - All levels of System Engineers responsible for implementing and supporting enterprise automation technologies and platforms to include public/private cloud, SAS, and on-prem implementations - All levels of Automation Architects responsible for evaluating and developing automation solutions, developing technical standards, setting corporate best practices, and providing technical guidance on automation CORE COMPETENCIES The following are highlighted entrepreneurial competencies and core expectations for the job/role: - Team Leadership - Communication and interpersonal skills - Moral Courage - Stakeholder partnership - Understanding strategic imperatives - Cross-functional knowledge - Financial responsibility - Risk management - Software Development - Technology Implementations - Process improvement/re-engineering At HCA Healthcare ITG, you WILL influence patient care. Every process, technology and decision matters. MAJOR RESPONSIBILITIES Automation Development Direct strategic development, management and deployment of automation development across business lines Ensure application design to manage and maintain data security and integrity Ensures the utilization of software release management Deliver software, infrastructure and architecture that meets the needs of automation stakeholders Implement mechanisms to monitor, manage and provide progress on all software development activities Ensure the on time and quality delivery of software development projects Develop and maintains internal and external IT support systems Create, implement and maintain a continuous improvement plan for automation development Drive consistent standards and approaches throughout the development teams Provide enterprise consultation on automation best practices and development Prepares specifications of a highly technical or complex nature. Engage ITG and corporate business functions in Process Improvement/Re-Engineering for the purposes of automation development Platform/Technology Enablement Bring innovative new ideas to solve complex technology problems Develops and executes on training and certification program for automation technology and platforms Maintains, monitors, and executes standards for automation platform use Serves as primary point of contact for automation technology and platforms Maintain and exceed operational targets, service-level agreements, schedules, quality or cost requirements Make long-term and short-term decisions in relation to platform/technology development strategies as they relate to the overall business strategy Perform reviews to ensure enterprise and architectural standards and processes are followed Review and analyze automation technology trends for application in the HCA Healthcare environment Deploy and evangelize new automation technologies across the enterprise Ensure the support of enterprise development community through engagement, development support, and platform availability Prepares specifications of a highly technical or complex nature. Manages costs and expenditures to department budget to include labor, contracts, vendors, and software Engage ITG and corporate business functions in technology evaluation, consultation, and investment decisions Staff Development and Management Conduct interviews and participate in hiring of new employees Conduct performance reviews, performance management interviews, career development, and coaching/mentoring activities Ensure routine training assessments and fulfilling activities Establish staffing goals and criteria for team Participate in building functional core competencies and disciplines to support the needs of the business Participate in resource planning, recruiting, and allocating resources to meet the demand of automation projects and intradepartmental efforts Identify internal training/staff development needs. Ensure ongoing training mechanisms are in place and ensure procurement of new resources to meet identified needs Lead efforts to develop and/or optimize existing processes and procedures Led efforts in aligning tactical and strategic efforts with business expectations in congruence with department guidelines and parameters Relationship Management and Interdepartmental Support Builds relationships and works closely with business lines, ITG development teams, ITG leaders, vendors, professional organizations, consultants, and staff Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area managed to ensure effectiveness, efficiency, and servant leadership Utilizes relationships and data analytics to ensure automation stakeholders have visibility into program health, customer challenges, and issue escalations with a goal towards raising the collective level of excellence Works with automation stakeholders to build community of practice focused on shared experiences and peer learning Maintains relationship with Lean Six-Sigma community and Process Innovation team for automation support and opportunities Incident Response and Communications Provide after-hours management on-call support including weekends and holidays as needed Provide management level support for situations involving critical service impact Provide oversight and technical expertise to staff and other business partners involved in the process of supporting high complexity or escalated issues. Participate in major events and/or large problem efforts between multiple divisions, vendors, and ITG resources Actively participate in and provide oversight to communications needs and expectations for customers and stakeholders What qualifications you will need: EDUCATION Bachelor's Degree - Required EXPERIENCE 7 or more years of experience in Relevant Work Experience - Required 5 or more years of experience in Management - Required 5 or more years of experience in Healthcare - Preferred 5 or more years of experience in Information Technology - Preferred 1 or more years of experience in Process Improvement - Preferred Or equivalent combination of education and/or experience could be considered LICENSES, CERTIFICATIONS & TRAINING Six-Sigma Green Belt - Preferred OTHER SKILLS & ABILITIES Exceptional interpersonal skills to interface with all levels of the organization - Required Results oriented with an eye towards business results as the objective of automations - Required Exceptional written and verbal communication skills - Required Exceptional customer service skills in a team-oriented, collaborative environment - Required Demonstrated excellent analytical skills and problem solving abilities - Required Demonstrated experience with process improvement/re-engineering - Preferred Demonstrated leadership skills in dealing with peers and associates - Required Demonstrated ability to effectively direct and achieve a multitude of objectives simultaneously - Required Demonstrated ability to successfully manage vendor relationships - Required Demonstrated excellent project management leadership abilities including managing complex projects and utilizing project management tools - Required In-depth knowledge of Information Systems for healthcare or a related industry - Required In depth knowledge of all applicable systems as assigned - Required Proven managerial and administrative skills - Required Ability to make independent decisions - Required Ability to judge problem severity and use discretion in obtaining services as needed - Required Proven ability to effectively navigate a highly matrixed organization - Required Willingness to take appropriate risks in order to capitalize on opportunities - Required Proven ability to remove barriers and enable teams to complete objectives - Required Proven ability to quickly earn the trust of sponsors and key stakeholders, lead and inspire teams, set direction and approach, resolve conflict, deliver touch messages with grace, execute with limited information and ambiguity - Required Experience in running and developing Agile teams - Required Knowledge of architectural principles - Required Ability to leverage technical metrics to drive effective business decisions - Required Experience with various resource models such as managed services and staff augmentation models - Preferred Experience in partnering with and leading internal and external technology resources in solving complex business needs - Required Knowledge of industry technology language development trends - Required Knowledge of microservices architecture and distributed systems - Preferred TRAVEL The job may require travel from time- to-time, but not on a regular basis Benefits HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Wellbeing support, including free counseling and referral services Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Be a part of an organization that invests in you! We are reviewing applications for our Director Technical Automation Support opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 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