Director, Student Success

East Carolina University

  • Greenville, NC
  • 11 days ago
  • $62,115–$66,000 Per Year

Highlights

Master's degree required, plus 5 years of relevant experience; or Bachelor's degree plus 7 years of relevant experience in leadership education, college student services, higher education administration, student personnel, counseling, or related field. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Numbers & Facts

LocationGreenville, NC
Salary$62,115–$66,000 Per Year

Description

Posting Details

Position Information

Job Title Director, Student Success Position Number 002343 Vacancy Open to All Candidates Department AAH CON Nursing Support Services Department Homepage https://nursing.ecu.edu/ Advertising Department NURSING-COLLEGE OF Division Academic Affairs Classification Title Director Professional Working Title Director of Student Success Number of Vacancies 1 Full Time Equivalent (FTE) 1.0 Full Time or Part Time Full Time Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications. $62,115 - $66,000 Position Location (City) Greenville Position Type Non-Faculty Job Category Non-Faculty Professional Be a Pirate!

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East Carolina University (ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

Primary Purpose of Organizational Unit

Academic Affairs, led by the Provost and Senior Vice Chancellor for Academic Affairs, comprises the university's colleges, schools and libraries, along with other academic support and administrative units. Academic Affairs works collaboratively to strengthen ECU's culture of academic excellence in line with our mission to be a national model for student success, public service and regional transformation.

The College of Nursing's mission is to serve as a national model for transforming the health of rural underserved regions through excellence, and innovation in nursing education, leadership, research, scholarship, and practice. The college continuously strives to create a learning environment and workplace culture that provides opportunities, support, and consideration for all students, employees, alumni, and other stakeholders.

The College of Nursing Department of Student Services is committed to supporting both undergraduate and graduate students through comprehensive enrollment and student support services. It oversees a variety of initiatives aimed at promoting enrollment, retention, and graduation. The office manages key areas such as marketing, recruitment, academic advising, application review, admissions, counseling and well-being, , placement and compliance for experiential learning, licensure and certification, and scholarships.

Primary Purpose of Position

The Director of Student Success provides strategic and operational leadership for student success initiatives with a team of 3 Student Success Coordinators for a student body of approximately 3,000 students. The position provides strategic leadership to promote student retention, progression, and graduation for students enrolled in the College of Nursing undergraduate and graduate programs. The Director of Student Success collaborates with faculty, staff, and campus partners to design and implement evidence-based initiatives that foster academic achievement, personal growth, and professional readiness. This role requires a data-driven, student-centered professional who can translate student performance metrics into actionable retention strategies while ensuring compliance with FERPA and other university policies. The Director will lead programming, workshops, and other efforts that support the unique needs of intended and enrolled BSN students.

Key Responsibilities Include:

  • Retention & Student Success Initiatives (45%)
  • Leadership & Supervision (20%)
  • Data-Driven Decision Making (15%)
  • Collaboration & Communication (15%)
  • Additional Duties as Assigned (5%)

Minimum Education, Knowledge, Skills, and Experience

Master's degree required, plus 5 years of relevant experience; or Bachelor's degree plus 7 years of relevant experience in leadership education, college student services, higher education administration, student personnel, counseling, or related field.

License or Certification Required by Statute or Regulation Preferred Education, Knowledge, Skills, and Experience

  • Preferred degree in leadership education, college student services, higher education administration, student personnel, counseling, or related field.
  • Knowledge of college student development; and strong interpersonal, analytical, organizational, and customer-service skills.
  • The candidate also needs strong computer skills and should enjoy working in a fast-paced, team-oriented environment.
  • Demonstrated knowledge and experience in a theoretical foundation in the principles and practices of leadership development and student organization advisement.
  • Proficiency with student information systems, degree audit tools, and CRM platforms.
  • Possess exceptional interpersonal and communication skills.

Special Instructions to Applicant

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. In addition to submitting a candidate profile online, please submit online the following required applicant documents:

  • Curriculum Vitae
  • Letter of Interest
  • List of Three References (noting contact information)

At the time of employment, two to three original letters of reference, official transcripts, a criminal background check, and proper documentation of identity and employability are required. Please be aware that if selected as the candidate of choice, an automatic e-mail will be sent to the individuals entered by the applicant in the References section of the PeopleAdmin applicant tracking system. Letters of reference submitted via the PeopleAdmin applicant tracking system will be verified and considered towards meeting this requirement.

Applicants must be currently authorized to work in the United States on a full time. This position is contingent upon availability of funds.

Additional Instructions to Applicant

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Job Open Date 10/12/2026 Open Until Filled Yes Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date. Initial Screening Begins 10/26/2026 Rank Level Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/97605 Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Supplemental Questions

Required fields are indicated with an asterisk (*).

    • Will you now or in the future require visa sponsorship for employment?
  • Yes

  • No

    • Please indicate where you learned about this job vacancy.
  • LinkedIn

  • Chronicle of Higher Education

  • CareerBuilder

  • Greenville Daily Reflector

  • Raleigh News & Observer

  • HigherEdJobs.com

  • InsideHigherEd.com

  • Monster.com

  • Indeed

  • ECU Website

  • Other

Documents Needed To Apply

Required Documents

  • Curriculum Vitae/Resume
  • Cover Letter
  • List of References

Optional Documents

  • Additional Document #1

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