Director, Student Services and Communications Center

Director, Student Services and Communications Center

Date Posted: Friday, Aug. 28, 2026

Closing Date: Saturday, Sept. 12, 2026

Department: Call Center

Position: 105611

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Responsibilities

DESCRIPTION: The Director, Student Services & Communications Center assists with the planning, organization, and implementation of the delivery and assessment of Student Affairs services and communications. Directs the comprehensive student communications center that assists students with the information, tools, and guidance to promote their academic success. Supervises the communications center staff.ESSENTIAL FUNCTIONS:1. Manages the day-to-day delivery of all student services to ensure exceptional service and student success. 2. Directs the daily operations of the communications center providing support services to pro-actively assist students with information, tools, and guidance to cultivate their academic success.3. Supervises team including hiring, mentoring, coaching, developing, training, scheduling, and performance evaluation. 4. Coordinates strategic communications, including the communications center through multiple technology modalities, such as EAB Navigate, Canvas, and PeopleSoft in a pro-active manner to foster connections with students throughout their educational journey. 5. Evaluates and revises the timing, content, and efficacy of student communications to foster seamless student interactions with the college.6. Monitors, interprets, evaluates, and assesses communications performance metrics such as call efficiency, conversion rates, wait times, and student feedback.7. Implements improvements based on student services data and trends of student life cycle from enrollment to graduation.8. Develops and provides functional and technical training to divisional staff in collaboration with departmental trainers in Student Affairs.9. Coordinates with other departments to create student-facing communications, such as emails, online announcements, digital communications, and print media as well as developing target lists for student communications.10. Performs other duties as may be required or assigned. REQUIRED QUALIFICATIONS:1. Bachelor's degree from a regionally or nationally accredited institution, preferably in Business Administration, Management, or a related field.2. Four years of professional work experience in student communications or student affairs/services programs.3. Two years of experience as a supervisor or team lead.DESIRED QUALIFICATIONS:1. Experience directing or managing a call center.2. Experience developing communications or marketing outreach campaigns.KNOWLEDGE, SKILLS & ABILITIES:1. Excellent verbal, written, presentation, and interpersonal communications skills.2. Ability to work well in a highly collaborative and team-oriented environment.3. Knowledge of enterprise-wide student information systems, such as EAB Navigate, Canvas, and PeopleSoft. 4. Ability to interpret and assess quality control metrics.5. Strong service excellence skills and the ability to provide excellent customer service.6. Excellent problem-solving and critical thinking skills.7. Ability to successfully manage and motivate others to achieve objectives.8. Ability to exercise good judgment and discretion without close supervision.9. Excellent Microsoft Office 365 skills (Outlook, Word. Excel, PowerPoint) and the ability to become proficient in videoconferencing applications, including Teams/Zoom. 10. Ability to use multiple modes of contact to serve the needs of students including electronic and phone interaction.11. Ability to exhibit a professional, courteous demeanor.12. Committed to working in a multicultural environment.WORK ENVIRONMENT and SPECIAL CONSIDERATIONS:1. Works in an office environment.2. Works flexible hours, including evenings and weekends.3. Travels between campuses.This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.The College anticipates that the position incumbent must be available throughout the workday and, on some occasions, after regular work hours. Therefore, as a condition of employment, the incumbent is expected to carry a personal cell phone and is required to provide their current cell phone number to the Office of Human Resources and to their immediate supervisor.This position is not eligible for Veteran's Preferences.

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Pay Benefits and Work Schedule

Are you ready to grow your career and make an impact in changing the lives of our students? Seminole State College of Florida has a great opportunity to join our growing team of diverse faculty and staff!We offer competitive pay with a beginning salary of $63,282 commensurate with education and experience exceed the required qualifications, plus an attractive total rewards package including:• Flexible work options with a 37.5 hour work week and generous paid time off (holidays, annual and sick leave, and College Breaks)• A variety of paid health and life insurance coverages• Wellness incentives and free gym membership at the Raider Fitness Center• FRS retirement and other options• Professional Development and Paid Tuition• Free on campus parking

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Conditions of Employment

Finalists and individuals recommended for employment at Seminole State College must reside in the State of Florida at the time of hire and may be subject to background investigations and fingerprinting in compliance with Florida Statute 1001.64; and Seminole State College Policy 1.020; 2.020. Criminal background checks and fingerprinting will be conducted for all new employees, and for rehired employees who have had a break in service for one year or more. The Office of Human Resources will determine which background checks shall be conducted for each position, based upon its review of job descriptions and the responsibilities of the position. These include, but are not limited to, positions that have access to money, master keys, security-sensitive areas and confidential information; positions that have the capability to create, delete, and alter records; and positions that are responsible for the care and instruction of children. The College will conduct various types of background checks which may include, but are not limited to: criminal background, credit check, driver''s license check, previous employment and references.

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How to Apply

Applicants must complete the entire online application and include work history even if attaching a resume.REQUIRED DOCUMENTS (To ensure full consideration all of the following documents must be attached to the application prior to the closing date): • Resume• Cover Letter• Transcripts showing the date of degree conferral; this applies to Seminole State College employees as well as external candidates (unofficial copies accepted for application purposes). Please note: Official Transcripts are REQUIRED upon hire.• Letters of recommendation are strongly encouraged.TO ATTACH ADDITIONAL DOCUMENTS: • From the Seminole State College Home page, scroll to the bottom and click on Employment• Click on Complete or Review an Existing Application• Select either Sign In with existing username and password or New User to create an account • Click on My Job Applications to view applied jobs, resumes and attachments• Click on the + under My Cover Letters and Attachments to attach documents.

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Equal Employment Opportunity

Seminole State College is an equal opportunity employer and strictly prohibits discrimination on the basis of race, color, religion, pregnancy, national origin, ethnicity, age, sex, gender, veterans' or military status, disability, sexual orientation, genetic information, marital status, or any other factor protected under applicable federal, state, and local laws, rules, and regulations in its programs, activities, and employment.

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Other Information

VETERANS'' PREFERENCE: Seminole State College of Florida adheres to Florida's Veteran's Preference laws by providing preference in hiring to covered job applicants. Moreover, in recognition of the valuable contributions made by veterans, the College also considers any applicant's military service background when filling job positions not covered by Veteran's Preference laws. To claim Veteran''s Preference for eligible positions, a copy of your DD-214 form, Certificate of Release or Discharge from Active Duty must be uploaded and attached to your application to claim Veterans'' Preference. HOLDERS OF DEGREES FROM INSTITUTIONS OUTSIDE THE USA: Individuals who have completed college or university course work at an institution in a country other than the United States are required to obtain a complete evaluation of foreign transcripts and degrees. Foreign transcripts should be evaluated by one of the organizations approved by the National Association of Credential Evaluation Services. This evaluation must be submitted at the time of application. We recommend World Education Services at P.O. Box 5087, Bowling Green Station, New York, NY 10274-5087, telephone (212) 966-6311 or email address www.wes.org. The interview process may be delayed until such a review has been completed.

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