Director, Strategic Business Partner - Business & Industry

ABM Industries

New York, NY

JOB DETAILS
SALARY
$143,500–$200,000 Per Year
SKILLS
Benchmarking, Business Operations, Business Strategy, Business Transformation, Change Management, Channel Strategies, Communication Skills, Continuous Improvement, Customer Experience, Financial Operations, Incentive Programs, Industry/Trade Analysis, Leadership, Management Strategy, Market Share, Metrics, Operational Strategy, Performance Analysis, Performance Management, Performance Metrics, Presentation/Verbal Skills, Product Planning, Return on Investment (ROI), Strategic Planning, System Lifecycle, Team Player, Technical Leadership, Technical Strategy, Training Tools, Usability Engineering, Willing to Travel
LOCATION
New York, NY
POSTED
9 days ago

Overview

ABM’s Products, Partnerships & Innovation organization drives enterprise transformation—building and scaling technology solutions that unlock growth, efficiency, and competitive differentiation. The Strategic Business Partner team serves as the critical bridge between business strategy and technology execution.

As Director, Strategic Business Partner – Business & Industry (BNI), you will be the primary technology partner to ABM’s BNI industry group - one of the company’s largest and most operationally complex segments. This role will report into the Senior Director who leads the Strategic Business Partner team. 

This role is focused on driving technology adoption, operational value realization, and measurable ROI across a distributed field organization. You will work closely with BNI senior leadership to ensure technology investments are implemented effectively, adopted consistently, and continuously improved to meet evolving operational needs.

You will serve as the bridge between the business and technology, ensuring that roadmaps, feature enhancements, and implementation strategies directly enable operational performance.

The ultimate objective: position ABM as the technology leader within the Business & Industry space by ensuring our tools drive real, measurable differentiation in the field.

 

Pay: $143,500 - $200,000 

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You will also be eligible to participate in a company incentive or bonus program. You may be eligible to participate in a Company incentive or bonus program.

 

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

Adoption & Change Leadership

  • Lead technology adoption across BNI’s field operations, ensuring consistent usage and value realization.
  • Partner with Operations leaders (VPs, RVPs) to ensure there are clear and actionable roadmaps for implementation.
  • Work with the implementation team to track and report-out on progress against roadmap.
  • Enable nation-wide adoption programs to build data into the way operators manage their book of business.
  • Develop change management strategies tailored to distributed and frontline environments.
  • Conduct regular field engagement to understand barriers, reinforce accountability, and identify improvement opportunities.

Business-Technology Partnership

  • Serve as the primary liaison between BNI leadership and the enterprise Technology organization.
  • Translate operational priorities into clear technology requirements and enhancement needs.
  • Provide structured feedback into product roadmaps based on field insights and performance data.

Implementation & Roadmap Alignment

  • Partner with Technology and Product teams to ensure successful rollout of new capabilities.
  • Help define sequencing, readiness requirements, and usage expectations for new deployments.
  • Ensure that core features and enhancements reflect real operational value drivers.

Performance & ROI Management

  • Define clear success metrics for technology initiatives within BNI.
  • Track adoption, utilization, operational impact, and financial outcomes.
  • Partner with Finance and Operations to quantify ROI and communicate business impact.
  • Provide regular performance reporting to senior leadership.

Operational Enablement

  • Identify where operational teams require additional training, tooling, or process alignment to extract full value from technology investments.
  • Create feedback loops that continuously improve usability and performance.

Market & Innovation Leadership

  • Monitor industry trends and competitive benchmarks to ensure BNI’s technology capabilities remain differentiated.
  • Identify opportunities to elevate ABM’s positioning as a technology-forward partner to clients.
  • Partner with Innovation teams to pilot and scale new capabilities within BNI.

Qualifications

Required Qualifications

  • Bachelor’s degree in Business, Technology, or related field.
  • 8–12 years of experience in technology-enabled business transformation, operations leadership, or product partnership roles.
  • Demonstrated success driving technology adoption in distributed or field-based environments.
  • Strong understanding of enterprise systems, implementation lifecycles, and operational performance metrics.
  • Experience partnering directly with senior operational leaders.
  • Proven ability to define and measure ROI for technology initiatives.
  • Excellent communication and executive presentation skills.
  • Ability to balance strategic thinking with hands-on execution.
  • Willingness to travel regularly to engage with field teams and business leaders.

 

Preferred Qualifications

  • Experience in facility services or a related operational services industry, strongly preferred.
  • Background in frontline workforce enablement and change management.
  • Strong understanding of how technology can differentiate client experience and operational excellence.
  • Experience working in matrixed enterprise environments.

 

ABM is an Equal Opportunity Employer. 
ABM is committed to diversity and inclusion and encourages individuals from all backgrounds to apply. 

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/