Director - Specialty Services (ID# 638)

Core Responsibilities • Lead 24/7 specialty service operations across a multi-state region • Ensure all work is executed, documented, and billed accurately • Drive consistency in documentation, inventories, and job file quality • Oversee workflow and ensure strong coordination across departments • Enforce adherence to the TVR Playbook and disciplined use of KnowHow • Implement and improve systems for inventory management, tracking, and documentation accuracy • Partnering with HR to handle disciplinary or corrective action plans• Build and develop a high-performing, accountable team • Own hiring, onboarding, training, and ongoing development programs • Conduct annual performance reviews and establish clear expectations • Own divisional P&L performance, including cost control and profitability • Review and approve job costs, invoices, and financial allocations • Drive initiatives that improve efficiency, documentation accuracy, and margin • Participate in annual planning and long-term strategic initiatives (3–4 years) • Ensure documentation supports billing, claims, and carrier expectations, reducing disputes • Maintain strong alignment with estimating, mitigation, reconstruction and accounting teams Director – Specialty Services(Contents | TMP | Structural Cleaning) Location: Baltimore, MD - Mid-Atlantic Region (Multi-State) Role Summary The Director of Specialty Services leads specialty service operations across a multi-state region.