Director – Specialty Services
(Contents | TMP | Structural Cleaning)
Location: Baltimore, MD - Mid-Atlantic Region (Multi-State)
Role Summary
The Director of Specialty Services leads specialty service operations across a multi-state region. This role owns operational execution, documentation accuracy, and financial performance while ensuring strong coordination across departments and scalable systems.
Core Responsibilities
• Lead 24/7 specialty service operations across a multi-state region
• Ensure all work is executed, documented, and billed accurately
• Drive consistency in documentation, inventories, and job file quality
• Oversee workflow and ensure strong coordination across departments
• Enforce adherence to the TVR Playbook and disciplined use of KnowHow
• Implement and improve systems for inventory management, tracking, and documentation accuracy
• Partnering with HR to handle disciplinary or corrective action plans
• Build and develop a high-performing, accountable team
• Own hiring, onboarding, training, and ongoing development programs
• Conduct annual performance reviews and establish clear expectations
• Own divisional P&L performance, including cost control and profitability
• Review and approve job costs, invoices, and financial allocations
• Drive initiatives that improve efficiency, documentation accuracy, and margin
• Participate in annual planning and long-term strategic initiatives (3–4 years)
• Ensure documentation supports billing, claims, and carrier expectations, reducing
disputes
• Maintain strong alignment with estimating, mitigation, reconstruction and accounting
teams