Director, RMA

Hyve Company Overview 

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.  

Location - any Hyve site

• Job Summary
• This senior leadership position is responsible for developing and executing the company's RMA and Asset Recovery strategy across all warehouse locations. The Director of RMA is accountable for maximizing recovery of company capital through timely return of products to vendors, warranty recovery programs, supplier claims management, reverse logistics processes, and disposition of non-sellable inventory. This role ensures the organization minimizes inventory losses, recovers vendor credits promptly, and optimizes overall return operations while maintaining strong vendor relationships.
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• Primary Duties and Responsibilities
• RMA and Asset Recovery Management
• Including, but not limited to:Develop and execute company-wide RMA and asset recovery strategies
•     Manage vendor return and recovery programsEstablish RMA policies, procedures, and performance standards
•     Drive recovery of vendor credits, allowances, and warranty claimsOversee disposition of obsolete, damaged, and non-sellable inventory
•     Standardize return processes across all warehouse locationsMonitor return aging and recovery performance
•     Partner with Purchasing, Inventory Control, Finance, and Operations teamsLead reverse logistics and asset recovery initiatives
•     Negotiate recovery opportunities with manufacturers and suppliers
• Manages Various Business Goals Including:RMA Recovery Dollars
•     Vendor Credit Recovery RateReturn Aging Reduction
•     Warranty Recovery PerformanceUnsaleable Inventory Reduction
•     Obsolete Inventory ReductionReturn Processing Cycle Time
•     Vendor Compliance MetricsAsset Recovery Yield
•     Inventory Loss Reduction
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• Minimum Job RequirementsBachelor's degree in Business, Supply Chain, Logistics, Finance, or related discipline
•     10+ years of warehouse, supply chain, or reverse logistics experience7+ years of people management experience
•     Demonstrated experience managing vendor relationships and recovery programsStrong financial analysis and reporting skills
•     Experience with inventory management and return authorization systemsStrong communication, negotiation, and presentation skills
•     Proficiency with Microsoft Office applications and ERP/WMS systemsAbility to travel throughout the U.S. (25%-40%)
•     Current driver's license and ability to maintain a clean driving record
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• Core Competencies and Job StandardsReverse logistics and RMA management expertise
•     Asset recovery and financial analysisVendor negotiations and relationship management
•     Process improvement and continuous improvement methodologiesLeadership and employee development
•     Strategic, operational, and tactical planning skillsProject management skills
•     Inventory control and warehouse operations knowledgeData analysis and KPI management
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• Principal Challenges and Accountabilities
• RETURNS & ASSET RECOVERYMaximize recovery of company capital through vendor returns and credits
•     Reduce aged and unresolved RMA inventoryMinimize inventory write-offs and losses
•     Improve vendor response and recovery timelinesStandardize RMA processes across all facilities
•     Ensure compliance with vendor return programs and requirementsDevelop reporting and accountability for recovery performance
•     Drive continuous improvement in reverse logistics operations
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• Decisions and Judgment
• RETURNS & ASSET RECOVERYEstablish company RMA and recovery policies
•     Prioritize recovery efforts based on financial impactEscalate vendor disputes and recovery opportunities
•     Allocate resources to support recovery initiativesApprove disposition strategies for non-sellable inventory
•     Develop performance metrics and reporting standardsPrepare executive management reports on recovery performance
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• Internal/External InterfacesExecutive Leadership Team
•     Warehouse Operations LeadershipInventory Control Organization
•     Purchasing and Vendor Management TeamsFinance and Accounting
•     Information TechnologyManufacturers and Suppliers
•     Third-Party Logistics ProvidersExternal Auditors
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• Essential Mental FunctionsUtilizes organizational, planning, and leadership skills (50%)
•     Financial analysis and decision-making (30%)Utilizes personal computer and reporting systems (20%)
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• Essential Physical FunctionsReaching – Occasional (    Standing – Occasional (10%-20% of time)Sitting – Continuous (50%-60% of time)
•     Bending, kneeling, crawling – Occasional (5%-10% of time)Manual Dexterity – Continuous
•     Domestic Travel within the U.S. (25%-40%)
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• Tools, Materials and Equipment UsedStandard office equipment including personal computer, copier, telephone, and calculator
•     Microsoft Office applicationsERP, WMS, and RMA management systems
•     Business intelligence and reporting toolsFinancial and inventory analytics platforms

  What’s in it for you  

  Benefit Insurance  

  • Flexible Spending Account (FSA)  
  • Health Savings Account (HSA)  
  • Mental Health Care  
  • 401K with match  
  • Paid Holidays, Vacation & Sick Days  
  • Tuition Reimbursement  
  • Perks at Work
  • LEAP Program  
  • MyFlexPay 

  We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.