Director Reporting & Analytic

The Director of Reporting & Analytics is responsible for leading the operational reporting, analytics, and insight generation. This role is accountable for transforming operational data into executive‑ready insights that drive performance improvement, cost containment, and member experience outcomes. This role manages multiple managers and/or senior leads and is responsible for elevating the organization's analytical maturity from reactive reporting to proactive, insight‑driven decision support. This role reports into Operations business area.

Key Responsibilities

Strategy & Execution

• Establish and own the multi‑year vision and roadmap for Operations Reporting & Analytics, aligned to operational priorities and transformation initiatives
• Establish standards for reporting quality, analytical rigor, and insight generation.
• Advance the organization from reactive reporting to proactive issue and opportunity analytics.
• Serve as a trusted advisor to senior leadership, delivering clear, concise, and compelling narratives that translate data into business impact

Operational Analytics & Performance Enablement

• Oversee development of operational dashboards, KPIs, and analytical products across claims, call center, enrollment, provider, and benefit configuration domains

• Ensure proactive identification of performance risks, root causes, and emerging trends

• Drive automation and simplification of reporting processes, including variance detection and self‑service capabilities

• Partner with business leaders to translate insights into process, system, and policy improvements

People Leadership & Development

• Lead, mentor, and develop managers and senior individual contributors.

• Build analytical capability through coaching, structured training, and skill development.

• Set clear expectations for performance, accountability, and outcomes.

• Bachelor's degree in Data Analytics, Business, Statistics, Engineering, or related field; Master's degree preferred

• 12+ years of progressive experience in analytics, reporting, business intelligence, or operational performance roles

• 5+ years of experience leading managers and/or senior analytical teams

• Advanced expertise in Tableau, with strong SQL and data modeling capabilities

• Proven executive presence with the ability to influence senior leaders through clear, confident communication

• Demonstrated strength in translating complex analysis into compelling business narratives and value cases

• High comfort operating in ambiguity and leading through change in complex, matrixed environments

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.