Director, Product Operations (Product Operating Model + Leadership)

Where You’ll Work  

This is a hybrid role based in Denver, Toronto, Philadelphia, New Jersey or Raleigh with the expectations to be in office at least 3 days a week for collaboration and connection. 

Responsibilities

•  A mature, cross-functional go-to-market model that ensures every product launch is strategically sequenced, operationally ready, and set up to drive adoption, retention, and expansion across Litera’s portfolio. 
• A unified Product Playbook — the definitive, living standard for how Litera’s product teams roadmap, discover, plan, and launch — continuously refined and embedded into tools and onboarding so quality scales with the organization. 
• A high-performing operating cadence that creates a disciplined, recurring rhythm of planning, execution, and review, giving leadership clear visibility and the product organization a shared tempo. 
• Strategic roadmap alignment that connects product investment to business priorities, ensuring sequencing is clear, decisions are traceable, and the organization moves with intent. 
• Data-driven insights and reporting that give senior leaders the visibility they need to make confident decisions on resource allocation, delivery health, and portfolio performance. 
• An enabled, high-velocity product organization — through coaching, governance, and tooling — where best practices are the default, accountability is built in, and teams consistently raise their bar. 
• Evaluated and adopted AI-enabled capabilities that meaningfully improve collaboration, forecasting, and execution across the product function. 
• Executive-ready narratives and communications that translate complex operational detail into clear decisions and actions for senior leadership, board members, and key stakeholders. 

Requirements

Must-Haves: 

• 3+ years leading teams or programs at scale
• 10+ years in Product Operations, Product Management, or Program Management within technology or SaaS organizations
• Proven experience building and scaling product operating models, playbooks, and planning cadences across complex, multi-product portfolios. 
• Track record of leading cross-functional programs and influencing senior stakeholders across product, engineering, UX, customer success, and go-to-market. 
• Strong analytical and systems-thinking skills — able to synthesize data, design frameworks, and drive measurable operational improvement. 
• Exceptional executive communication and presentation skills — able to craft compelling narratives and translate operational complexity into clear decisions and action. 
• Advanced proficiency with product lifecycle and analytics tools such as Jira, Confluence, and Pendo. 

Nice to Haves: 

• Experience in legal technology, compliance, or other regulated industries. 
• Background in product management, agile coaching, or UX operations. 
• Experience leading change management and scaling organizations through high-growth phases. 
• Certification in Agile, Scrum, or program/project management.