Director, Product Management, Servicing Experience & Platforms

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

At Capital One, the Bank Product vision is "to be the best product organization in finance—the one that raises the standard for the entire industry."  As a Product Leader, you will: 

• Reimagine our operational processes and leverage capabilities — including agentic automation, money movement, and messaging — to unlock self-servicing, speed, transparency, and accuracy for our customers and empower our frontline and back office associates to focus on the decisions that matter. 
• Build and execute a strategy spanning multiple operations teams that will unlock differential customer experiences and enable the Bank and its products to scale seamlessly, meeting its Operational Efficiency targets. 
• Build and lead high-performing, inclusive teams of product managers and extended teams of engineers, designers, strategists and data scientists.

The Servicing and Platforms team drives this transformation by modernizing how we work, learn, and deliver value. We are moving the bank toward a destination-backed model where empowered, cross-functional teams use rapid experimentation and data-driven discovery to turn strategy into measurable customer impact.

We deliver on this mission through four core focus areas:

• Strategic Upskilling:Equipping our PMs with the world-class frameworks needed to drive strategy, make data-backed decisions, and solve the complex customer problems required to meet the Banks ambitious goals.
• AI-Enabled Discovery:Leading the "AI Understand" roadmap to discover how emerging generative and agentic technologies will fundamentally reshape the PM workflow and technical fluency.
• Accelerated Experimentation: Developing new strategic initiatives that allow for faster learning and market validation by bypassing traditional delivery bottlenecks.
• XFN Operating Models: Refining our working models to ensure our cross-functional teams are unified and oriented toward the same goals and outcomes.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Bachelors degree in any field and at least 5 years of Product Management experience 

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products
• Ideal candidate will have recent, hands-on experience owning end to end strategy and execution within a fast-moving technology corporation
• Is agentic development forward, uses Claude and agenticsoftware/product development frameworks, with a strong analytical acumen 
• At least 2 years of experience managing a team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $230,400 - $263,000 for Director, Product Management

New York, NY: $251,400 - $286,900 for Director, Product Management

Richmond, VA: $209,500 - $239,100 for Director, Product Management

Wilmington, DE: $209,500 - $239,100 for Director, Product Management