Business Transformation, Change Management, Content Development, Content Management, Contingency Plans, Corporate Communications, Digital Media, Editing, Intranet, Journalism, Leadership, Matrix Management, Metrics, Newsletter, Presentation/Verbal Skills, Press Releases, Product Development, Product Merchandising, Public/Media/Press/Analyst Relations, Reporting Skills, Retail, Social Media, Storytelling, Strategic Planning, Supply Chain, Supply Chain Operations, Team Lead/Manager, Team Player, Technical Leadership, Technical Operations, Time Management, Transformational Communications, Writing Skills
About the Role
We are seeking a strategic high-impact communications leader who thrives at the intersection of business transformation, executive communications, and storytelling. This role is ideal for someone who can distill complexity into clarity, build trust with senior leaders, and help shape Gap Inc.s internal narrative during a pivotal moment in our evolution.
The Director, Product Development & Global Supply Chain Communications, is responsible for developing and executing comprehensive communication strategies that support Gap Inc.s product development and supply chain operations. This role ensures clear, consistent messaging across all levels of the organization and with external partners to enhance understanding and engagement with product development and supply chain initiatives.
What Youll Do
- Design and implement a strategic communications plan aligned with Gap Inc.s product development, supply chain, and business objectives.
- Collaborate with senior leadership to identify key messages and communication priorities.
- Lead communications support for high-impact product development and supply chain transformation programs, shaping messages that drive alignment, adoption, and understanding across internal and external audiences.
- Lead internal and external communications programming and events, including the strategic planning and seamless execution of Town Halls, innovation summits, and external supplier summits-driving content development, aligning stakeholders, preparing senior leaders, and ensuring a consistent, high-impact employee experience.
- Collaborate with leaders in product sourcing, merchandising, operations, technology, and change management to ensure alignment and consistency.
- Develop and manage content for internal newsletters, intranet sites, emails, presentations, and other communication channels.
- Oversee external communications related to the supply chain, including press releases, media relations, social media content, and stakeholder communications.
- In close partnership with the media relations lead, crisis communication efforts related to supply chain disruptions or issues, develop contingency plans, and ensure timely dissemination of information during crises.
- Produce high-quality written materials, including speeches for executives and talking points for media interviews.
- Establish metrics to measure the effectiveness of communication strategies and provide regular reports on communication activities impact on business goals.
Who You Are
- Bachelors degree in communications, Journalism, Public Relations, or related field.
- Minimum 10 years experience in corporate communications, preferably within retail or supply chain sectors.
- Proven track record in developing and executing successful strategic communications plans.
- Strong writing, editing, and presentation skills.
- Experience managing crisis communications and sensitive issues.
- Ability to build relationships with senior leaders, media, and external partners.
- Experience with digital and social media communications.
- Experience working with global teams and understanding of cultural communication requirements.
- Demonstrated leadership and team management skills.
Preferred Attributes
- Comfortable working in a high-velocity, global, matrixed environment with the agility to navigate shifting priorities, operational complexity, and time-sensitive initiatives.
- Ability to influence senior stakeholders and drive strategic communications initiatives.
- Comfortable working in a fast-paced, matrixed organization across global locations.
T
The Gap Inc
Doris and Don Fisher opened the first Gap store in 1969 with a simple idea -- to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands -- Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.
Many companies work to improve their services and businesses every day by using GAP Testers who anonymously go into various places and report back to the companies on everything from cleanliness, customer service to quality control. Being a tester is a very flexible, fun job with lots of benefits.