Director Processing Division

The Director, Processing is responsible for managing the transaction operations from contract execution through closing. This role supports the Vice President (VP) with driving process improvements, managing the Transactions team, and ensuring consistent, on-time closings aligned with company performance goals.

Arizona-JMG-DIV-HQ-Scottsdale-AZ-SD

Austin, Texas-based Keller Williams Realty, LLC is the world's largest real estate franchise by agent count with a global network of offices and affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards affiliated agents. If you're ready to join an award-winning team that champions bold innovation, puts people and service at the heart of business, and empowers you to make a real impact, then Keller Williams is where you belong.

Our latest recognition:

• 2026 & 2025 Best Places to Work (Glassdoor)
• 2026 & 2025 Best Place for Working Parents (Best Place for Working Parents)
• 2025 America's Most Admired Workplaces (Newsweek)
• 2025 Top Franchises for Women (Franchise Business Review)
• 2025 Best-Led Companies (Glassdoor)
• Manages transactions within an in-house processing environment, ensuring consistent workflows, quality control, and direct coordination with agents and internal teams.
• Prepares and presents comprehensive weekly reports to managers, highlighting key operational metrics and insights.
• Efficiently and accurately processes closings for real estate transactions.
• Conducts general file auditing to ensure accuracy and compliance.
• Provides QuickBooks coding and support.
• Ensures timely and accurate financial operations.
• Provides agent and reporting support.
• Offers support, including handling reimbursements and addressing queries.
• Assists the VP with new tasks as requested.
• Performs other duties as assigned.

Minimum Requirements

• Minimum of twelve (12) years of progressive related experience, including a minimum of five (5) years in a management role leading direct reports
• Bachelor's degree/ Four (4) years of relevant education and work experience may be substituted for a degree
• Four (4) years of working knowledge of real estate transactions, or related businessProven experience managing and developing high-performing teams
• Experience working within an in-house transaction processing model, managing files from contract to close with full internal accountability
• Strong organizational and multitasking abilities
• Excellent communication skills and a team-player attitude
• Detail-oriented with a focus on accuracy and efficiency
• Ability to excel in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to work under tight deadlines and manage multiple projects
• Polished and professional demeanor

Preferred Requirements

• Knowledge of CRM databases

Knowledge

• Expert knowledge and expertise in related field
• Advanced knowledge of industry developments, techniques, and trends
• Familiarity with budget management and performance metrics
• Advanced proficiency in Microsoft Office, including Excel, Word, and Outlook

Skills

• Excellent leadership and team development skills
• Excellent strategic, analytical, and critical thinking skills
• Excellent project management, time management, and organizational skills
• Excellent verbal, written, interpersonal, listening, and presentation communication skills
• Excellent solution and service-oriented skills, with an emphasis on collaboration, problem solving, follow-through, and responsiveness
• Excellent relationship building skills, with a proactive and service-oriented approach members

Abilities

• Ability to effectively lead, develop, motivate, coach, and inspire a high functioning team
• Ability to innovate and drive creative execution
• Ability to drive results, establish KPIs, measure success, and optimize performance
• Ability to interpret data, identify trends, and translate insights into actionable strategies
• Ability to demonstrate a high degree of flexibility and adaptability, as well as effectively navigate shifting priorities
• Ability to effectively and diplomatically influence and persuade, demonstrating collaboration and gaining buy-in from senior leadership and cross-functional teams
• Ability to demonstrate visionary leadership and guide team toward long-term goals
• Ability to address complex issues, make informed decisions quickly, and demonstrate good judgement and effective problem-solving
• Ability to empathize with customer needs and provide strong customer service
• Ability to demonstrate the highest level of integrity and ethics

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities as defined by the Americans with Disabilities Act As Amended to perform the essential functions.

• Sitting
• Keyboarding
• Viewing computer monitor

Work is performed in a business office environment. Ability to work extended hours, as required, in support of the company's business needs.