Director, Pipeline Safety Management & Quality Assurance

Job Description

Director, Pipeline Safety Management & Quality Assurance

10/29/2026

Locations: Berlin, Connecticut; Westborough, Massachusetts

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

The Director, Pipeline Safety Management and Quality Assurance is responsible for providing compliance, technical, and risk management support to mitigate risks across the Gas Business Unit. This position partners with project teams, subject matter experts, and other Eversource departments to develop and implement programs that support effective Pipeline Safety Management Systems (PSMS), Quality Assurance/Quality Control (QA/QC), and Process Safety initiatives.

Reporting directly to the President, Gas Operations, this position supports operations across Connecticut and Massachusetts and provides strategic and operational leadership for Pipeline Safety Management, Quality Assurance and Control, and Process Safety programs. The Director is responsible for developing, leading, and directing a team that includes the Program Manager, PSMS; QA/QC Supervisor; Process Safety Lead; and Competence and Awareness resources. The role works closely with cross-functional partners to strengthen compliance, reduce operational risk, drive continuous improvement, and advance a culture focused on safety, quality, and operational excellence.

Essential Functions:

Pipeline Safety Management (PSMS) & Risk Mitigation

• Lead implementation of the Pipeline Safety Management System (API RP 1173) across the Gas Business.
• Develop and execute risk-based assurance programs, including audits, inspections, and analyses, to assess the effectiveness of compliance and risk mitigation efforts.
• Conduct gap analyses and oversees mitigation plans to drive continuous improvement and strengthen organizational resilience.
• Monitor operational and compliance trends and implement corrective and preventive actions to reduce risk.
• Support senior leadership in identifying potential risk areas, developing mitigation strategies, and ensuring effective implementation of risk reduction initiatives.
• Maintain knowledge of industry best practices, emerging trends, and regulatory and legislative developments impacting pipeline safety, compliance, and risk management, and implement necessary changes within the organization.

Quality Assurance & Quality Control

• Oversee quality control functions, including field inspections, audits, re-digs, post-construction reviews, and compliance monitoring activities.
• Ensure adherence to operating procedures, construction standards, and regulatory requirements through effective quality assurance programs.
• Identify systemic issues, evaluate root causes, and recommend corrective actions, process improvements, and training opportunities to enhance operational performance.

Process Safety

• Develop, implement, and monitor process safety metrics and performance indicators.
• Lead incident investigations, hazard analyses, risk assessments, and corrective action planning.
• Coordinate Safety Excellence Team (SET) initiatives and support human performance improvement programs.
• Monitor industry events, trends, and lessons learned and integrate applicable improvements into Gas operations.

Leadership & Strategic Alignment

• Build, develop, and lead a high-performing team, including:

• Program Manager, PSMS

• QA/QC Supervisor

• Process Safety Lead

• Partner with cross-functional teams, including Safety, Engineering, Operations, and other business partners, to drive continuous improvement and advance a zero-incident culture.

• Lead committees and meetings focused on compliance, pipeline safety, and risk management, both internally and externally.

• Represent the company in industry organizations and forums, including the American Gas Association (AGA) and Northeast Gas Association (NGA).

• Communicate key performance metrics, risks, compliance matters, and strategic initiatives to senior leadership.

• Ensure safe work practices are followed and that the environment is fully protected in accordance with company policies, regulatory requirements, and industry standards.

• Communicate effectively, both verbally and in writing, with employees, contractors, regulators, industry organizations, and other stakeholders to support business objectives and compliance efforts.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Ability to provide both strategic insight and perform detail-based analysis.
• Excellent written and verbal communication skills. Ability to communicate and interact effectively with employees, contractors, customers, municipal officials, business organizations, environmental groups, and community-based organizations.
• Understanding of Federal and state (CT and MA) compliance requirements.

Education:

• Requires a bachelor's degree in engineering, Business Management or Administration, Accounting/Finance, or related degree.

Experience:

• Minimum of twelve years' utility or related industry experience.
• Experience in Project Management and/or Compliance and Risk Management preferred.

Licenses & Certifications:

• A valid' s driver license is required

Working Conditions:

• Must be available to work emergency storm assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Work is performed primarily in an office environment which requires sitting, standing, walking and climbing stairs. It also includes field visits which may include construction sites, rough terrain and production facilities. Job requires traveling to other operating districts and companies within and outside of the state.

Mental Aspects:

• Work includes analyzing, planning, organizing, evaluating and documenting.
• This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$181,800.00-$202,000.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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