GENERAL SUMMARY The Director, People and Culture will lead the workforce culture within our CHKD People Operations team, managing several different direct reports and teams. This role leads the design and development of key learning, growth, and management practices within our organization, to ensure an exceptional employee experience as we strive for recognition as an employer of choice. The incumbent will bring excellent leadership skills, business acumen, creative and critical thinking, and subject matter expertise (learning, performance management, recruitment, retention, etc.) to this role and will be able to work cross-functionally and network across the organization to drive change and deliver on key measurables, such as: Increasing upward mobility and succession planning; Increasing employee satisfaction and commitment to CHKD, our vision, and our values; Managing program operations to achieve budget and growth goals; and Working collaboratively with other key leaders to bring professional development to the workforce Reports to department leadership. ESSENTIAL DUTIES AND RESPONSIBILITIES Owns the employee development lifecycle from recruitment to retirement or exit (talent acquisition, on-boarding and orientation, talent development, employee mobility, and retention). Develops, initiates, and maintains effective learning and education programs for employees that promote job performance, workforce cultural identity, retention, promotion, and succession planning. Participates in the development of enterprise strategies and programs as a strategic partner, particularly from the perspective of the impact on people, defining and reinforcing CHKDs vision and culture. Works with CHKD stakeholders to design, develop, and maintain a top-tier talent review process (including performance management protocols) that will develop the expertise and people skills required for CHKD employees to achieve organizational goals. Cultivates and promotes skills in team dialogue and conflict resolution to ensure all employees are seen, heard, and given the space to perform to their best level. Ensures that organization-wide employee experience and culture initiatives are focused and aligned to strategic goals and meet goals for operational and program efficiencies and effectiveness. Builds and maintains relationships with community talent sources, including secondary schools and higher education, local support networks, expat communities, and other healthcare organizations and business leaders. Motivates and leads a high-performance team; attract, recruit, and retain required members of the team; provide mentoring and development opportunities that are commensurate with an employer of choice. Leads, manages, coaches, and trains a team or department, provides guidance, support, and mentors to ensure optimal performance and productivity. Oversees the recruitment, hiring, team/department orientation, performance appraisals and disciplinary actions including up to termination processes for a team or department. Performs all other duties as assigned. LICENSES AND/OR CERTIFICATIONS Required Licenses and/or Certifications required. Preferred Licenses and/or Certifications Relevant Human Resources (HR) professional certifications preferred. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Required Education and Experience Bachelors degree in business, management, education, HR, or a related field required. 15+ years of experience working within HR required. 10+ years of experience managing people and leading teams required. 10+ years of experience working in healthcare provider organizations required. 10+ years partnering with leaders to develop culture in a meaningful and data-driven way required. 4+ years of progressive experience designing large-scale adult learning programs for medium to large employers required. Demonstrated experience in designing and shaping a performance-driven culture required. Preferred Education and Experience Masters degree in a relevant field preferred 15+ years working in healthcare human capital development preferred. Experience developing evidence-based/data-driven tools for employee feedback preferred. Required Knowledge, Skills and Abilities Political savvy Relationship building networking Stakeholder management particularly executive-level Employee engagement and culture Talent and performance management strategies Preferred/Other Knowledge, Skills and Abilities Business Acumen Subject Matter Expertise Talent Sourcing Strategies Career Planning; Career Ladders / Lattices Strategic Planning Leadership Development Performance Management Succession planning Learning and instructional design Retention Strategies Talent acquisition strategies Evidence-Based Survey Tools and Assessments Culture Development Program Planning and Management Survey writing and administration and statistical analysis Leadership Knowledge, Skills, Behaviors Communication Driven to Deliver Mentoring Collaboration Delegation Managing Competing Demands Prioritization Consultation Innovation / Creative Thinking Problem solving Selling and Persuasion Technical Skills Learning Management Systems (LMS) Talent Management Systems Microsoft Office Suite Human Capital Management Software Online Meeting Tools WORKING CONDITIONS Work is performed in an office environment with little exposure to excessive noise, dust, temperature, etc. This position requires presence in-office in Norfolk, VA during regular business hours. PHYSICAL REQUIREMENTS Click here to view physical requirements.