Director Payments Platform Manager

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Director Payments Platform Manager

Located in Atlanta, GA

We are seeking an experienced Payments Platform Manager to lead the modernization and growth of our Digital Payments Platform. This role will own the platform strategy, roadmap, and delivery of scalable, resilient, and cost-effective payout capabilities across bank accounts, cards, wallets, and multiple currencies, while evaluating emerging technologies such as Stablecoin-based payouts.

Success Profile

You are a strategic and commercially minded product leader with deep payments expertise, strong execution skills, and a passion for building reliable, future-ready payout platforms that improve customer outcomes, reduce costs, increase payout reliability, and support business growth.

Role Responsibilities

• Own the product vision, roadmap, and backlog for the Account Payout Platform.
• Lead platform transformation initiatives to improve scalability, resilience, and operational efficiency.
• Deliver payout capabilities across bank accounts, cards, wallets, and multi-currency networks.
• Translate business, customer, regulatory, and operational requirements into product features and delivery plans.
• Partner with Engineering, Operations, Risk, Compliance, Treasury, Finance, and external providers to deliver platform enhancements.
• Drive partner integrations, platform optimization, and continuous improvement initiatives.
• Monitor industry trends, regulatory developments, and emerging payment technologies to shape platform strategy.

Key Performance Indicators (KPIs)

• Payout transaction success rate.
• Platform availability and reliability.
• Settlement and payout processing speed.
• Reduction in payment failures and operational incidents.
• Processing cost per transaction.
• Time-to-market for new payout capabilities and partner integrations.
• Currency and market coverage expansion.
• Partner performance against service-level agreements (SLAs).
• Customer satisfaction and payout experience metrics.
• Delivery of roadmap commitments and strategic transformation objectives.

Role Requirements

• 10+ years experience in Product Management, Payments, FinTech, Financial Services, or Technology.
• Strong knowledge of payout ecosystems, including bank transfers, card payouts, wallets, real-time payments, PSPs, settlement, reconciliation, cross-border payments, and multi-currency processing.
• Proven experience delivering complex products and leading cross-functional teams.
• Strong analytical, stakeholder management, and communication skills.
• Bachelors degree or equivalent practical experience.

Preferred Experience

• Payment partner and API integration experience.
• Knowledge of payment orchestration, multi-rail routing, and payout processing platforms.
• Experience in regulated financial services environments.
• Global payments and multi-market experience.
• Experience leading platform modernization and mentoring product teams.

Work Shift

HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

We are passionate about honoring our employees identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.