Director Patient Experience, Jeanes and Women & Families Campus

Director Patient Experience, Jeanes and Women & Families Campus - (264076)

 The Director of Patient Experience has operational oversight for Temple Health patient experience. This position reports to the Chief Experience Officer for Temple University Health System and partners in the leadership, design and implementation of initiatives that fulfill the mission of the office of patient experience. This position enhances patient perceptions of care through leading operational initiatives as well as operational oversight of patient experience training programs. This position also represents the voice of the internal and external customers and collaborates with the Chief Experience Officer and other senior leaders, medical staff and departmental directors to ensure that all patient experiences at Temple Health embody the highest level of service and compassion.

Education
Bachelor's Degree in Healthcare, Hospitality or other related field Required
Master's Degree in Healthcare, Hospitality or other related field Preferred
Combination of relevant education and experience may be considered in lieu of degree Required

Experience
3 years experience in a leadership role in Healthcare, Customer Service/Hospitality, Quality Improvement, Communications or other related fields Required
General Experience with HCAHPS, OAS-CAHPS, outpatient, behavioral health and oncology patient satisfaction surveys Required
3 years experience implementing and accomplishing customer service improvements in a health care setting Preferred
General Experience working with patient satisfaction vendor Preferred

Licenses
Cert Patient Experience Prof Preferred 

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Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals.  Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team.  Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

 

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike.  At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Your Tomorrow is Here!

TUH-Jeanes Campus, in Northeast Philadelphia, offers a unique combination: advanced medical and surgical services in a convenient, easy-to-access community setting. A member of Temple Health, TUH-Jeanes Campus has many services that are typically only found at downtown hospitals, including advanced cardiac, neurologic and orthopedic surgery.  TUH-Jeanes Campus' experienced doctors and dedicated staff offer patients access to many of the latest treatments and diagnostics, while never losing sight of its commitment to providing a compassionate, personal touch.

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Primary Location

: Pennsylvania-Philadelphia

Job

: Patient Care Adm & Management

Schedule

: Full-time

Shift

: Day Job

Employee Status

: Regular