Director, Outpatient Services

Full-Time, Day Shift

Your experience matters

Highland Springs is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Director of Outpatient Services joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

A Director of Outpatient Services who excels in this role is responsible for the oversight of all clinical treatment programs of patients receiving treatment for psychiatric, and substance use issues in the outpatient setting. The Director assures that high quality clinical care is provided and that clinical functions are integrated. Director supervises family and group counseling and develops, implements, and supervises a variety of therapeutic treatment modalities/processes. Oversees discharge planning to ensure an optimal post hospital transition. Responsible for ensuring that clinical documentation is current and accurate and meets all regulatory and other standards.

ESSENTIAL FUNCTIONS:

Responsible for ensuring that company approved programs are implemented and being provided consistently.

Provides oversight to the therapists and provides feedback through the performance evaluation process, supervision, and training and, if necessary, through counseling.

Ensures that all interventions (individual, group, and family therapy) are performed and documented according to professional clinical standards.

Conducts regular audits on patient charts to ensure compliance with Springstone and regulatory agency requirements.

Actively participates in survey activities (TJC, Medicare, and licensing).

Ensures the timely completion of all required reporting needs, including but not limited to: weekly reports, monthly PI and financial audits, required engagement and action plans, and quarterly board reports.

Attends treatment team meetings on a regular basis.

Reviews with the nurse to make sure all patients are seen by MD in a timely manner.

Ensures that clarification of the therapeutic role and treatment plan with the patient and family is completed and reviewed by each therapist.

Actively participates in the complaint resolution process as needed.

Oversees therapists to make sure the Basis 32 and Patient Satisfaction Surveys are completed as required by policy.

Along with the Outpatient Coordinator review any transportation issues on a daily basis.

Actively seeks to identify new potential referral sources and maintains good working relationships with all referral sources.

Collaborates with the other hospital departments and disciplines to ensure patient engagement and connectivity to high-quality care.

Partners with the Inpatient Team to support access and engagement in the Continuum of Care.

Partners with HR to support and lead retention, recruitment, and succession planning initiatives within their department.

Partners with Quality to analyze patient satisfaction date, understanding areas for improvement and leading development opportunities to improve

patient outcomes and satisfaction across their department.

Partners with the Business Office, HIM, and UR Departments to identify opportunities for improvement within the authorization and denial

processes and supports/carry out action plans.

Is responsible to collaborate with leadership team members related to hospital operations.

Other duties and projects as assigned.

Additional Information:

Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.

Access to and/or works with sensitive and/or confidential information.

Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

SUPERVISORY RESPONSIBILITIES:

Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards. Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Master's degree from an accredited school of social work or is qualified by education and experience in the social services needs of patients with psychiatric and substance use issues.

Experience: Previous experience in outpatient healthcare required. A knowledge of psychiatric and chemical dependency treatment principles required.

License: Current unencumbered clinical social work or counseling license.

Additional Requirements: CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact.

PHYSICAL AND MENTAL DEMANDS:

1. Ability to sit and stand (one-third of the shift) and walk (two-thirds of the shift).

2. Ability to reach above, or below waist height, kneel, bend, stoop, turn, and twist (occasionally too frequently).

3. Ability to see well enough to read charts, treatment plans, and typewritten materials.

4. Ability to hear well enough to detect noise on the unit and have the ability to discern odors.

5. Ability to frequently push/pull wheeled carts from 100 to 200 pounds.

6. Ability to frequently lift and carry.

7. Ability to manipulate small and large tools (electric thermometer, telephone, wheelchair, blood pressure cuffs, paper punch, staplers, copy machine, etc.)

8. Ability to work at a rapid pace and perform a variety of repetitive duties.