Director, Ops & Bus Development- Surgery COE

Kids Are Our Everything.

Department

Pay Range

Who We Are:

The Joseph E. Robert, Jr., Center for Surgical Care with the Surgery Department is dedicated to treating children with the most advanced surgical techniques, minimizing disruption to their daily lives, and ensuring a family-centered environment. The team includes over 90 pediatric surgery specialists who operate exclusively on children, with fellowship-trained pediatric anesthesiologists available 24/7 for safe, specialized care Children's National Hospital.

About the Role:

In collaboration with Division Chief(s) for each section and Center of Excellence (COE) leadership, plan, implement, direct, and evaluate Division activities for Children's National Hospital in accordance with accepted national standards and administrative policies. This position has primary responsibility for Division (and/or CMO) planning, budgeting, operations, and strategic growth. Integrate and coordinate the operations of the Division (and/or CMO) with other divisions and other elements of the COE and CNH enterprise.

What You'll Bring:

Minimum Education
Bachelor's Degree Business Administration or other related discipline. (Required)
MBA Master of Health or Business Administration (MHA or MBA) preferred. (Preferred)

Minimum Work Experience
10 years Related experience, with at least 5 years of progressively responsible supervisory/management experience. (Required)

Required Skills/Knowledge
Strong knowledge of regulatory requirements.
Demonstrated leadership and management skills.
Excellent written and verbal communication skills.
Expertise in department budget and interpersonal communication.

Functional Accountabilities
Strategic Planning

• Contribute to the strategic plan for department services, including short-term and long-term objectives.

• Collect and analyze customer feedback and evaluates department effectiveness.

• Incorporate findings into plans to modify program and service delivery.

• Plan, implement, direct and evaluate assigned department on a strategic and operational level to ensure the organization’s move to Top Tier and Employer of Choice.

• Monitor department processes and seeks opportunities to improve operations.

Exemplary Professional Practice

• Participate in the development, implementation, and evaluation of the professional practice model of care and care delivery models in collaboration with the interdisciplinary team.

• Accountable for efficient and effective implementation of strategies to achieve organizational financial goals.

• Ensure the collection and dissemination of quality data to direct care staff and monitors trends to assist in decision making.

• Provide a structure that will support a culture of patient and employee safety.

• Monitor and evaluate assessment and care processes that are sensitive to the unique and diverse needs of the population.

Structural Empowerment

• Facilitate professional development activities to enhance leadership knowledge, skills, and abilities.

• Provide ongoing coaching and feedback to improve employee performance.

• Assess and advocate for resources to promote and strengthen professional development.

• Partner with the organization and stakeholders to identify and plan for the needs in the community.

Budget and Financial Management

• Participate in financial planning and budget preparation for assigned areas.

• Manage department budget to ensure financial stability of the department for assigned areas.

• Track, monitor, and evaluate budget for all line items for assigned areas.

• Develop recommendations to meet budget requirements for assigned areas.

• Ensure billing accuracy and compliance for both technical (facility) and professional (faculty) billing systems for assigned areas.

Program/Service Administration, Implementation and Human Resources Management

• Implement strategic plan through management of day-to-day operations of the department.

• Ensure compliance with organizational and departmental policies and procedures, and regulatory standards.

• Track, monitor, and evaluate budget for all line items for assigned areas.

• Ensure that performance evaluations, medical requirements and all other organizational circuit breakers for all staff are complete and on time.

• Establish, build and sustain professional contacts for the purpose of building networks of people with similar goals that support similar interests.

• Lead, coach, and mentor frontline managers and supervisors.

• Monitor staffing plans/schedules to optimize productivity and ensure quality service. Benefits That Support You:

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.

• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more
  
  Why Join Us:

• Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.
• Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
• Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
• Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.