Director, Operations

These include:Forecasting accuracyRevenue and margin goalsClient, customer, and Employee satisfaction scoresCall volume projectionsContractual bonus goalsContractual client metric goalsWhat You Bring to the RoleAssociate degree, technical school or equivalent work experience2 years+ call center management experienceContinuously promote a performance-driven culture and always work towards reaching for amazingMentor and inspire othersEngage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasksCustomer focused mindsetWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes. During a Typical Day, You'llActively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being metMotivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest informationImprove the key success metrics associated with goals.

Director, OperationsYour potential has a place here with TTEC's award-winning employment experience. As a Director - Service Delivery working onsite in Winston Salem NC, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United States says it all!What You'll be Doing Looking for an opportunity to manage client relationships? Do you have a passion to motivate others? You'll work closely with clients to discuss goals and needs, make sure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You'll ensure a healthy, continuous relationship with the client, as you are the face of TTEC, as well as playing an active role in developing your team and motivating them to reach for amazing.You'll report to the Executive Director, Service Delivery. You'll make an impact through your client and team relationships, encouraging and motivating your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You'llActively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being metMotivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest informationImprove the key success metrics associated with goals. These include:Forecasting accuracyRevenue and margin goalsClient, customer, and Employee satisfaction scoresCall volume projectionsContractual bonus goalsContractual client metric goalsWhat You Bring to the RoleAssociate degree, technical school or equivalent work experience2 years+ call center management experienceContinuously promote a performance-driven culture and always work towards reaching for amazingMentor and inspire othersEngage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasksCustomer focused mindsetWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)The anticipated range is 100,000 - 110,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.About TTEC TTEC is a leading global consulting, technology and managed services company focused on delivering solutions at the intersection of data, AI, and customer experience.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.Location/Division Winston-Salem, North Carolina