Director of West Virginia Partnerships (GS1292155)

Global Science & Technology (GST) is seeking a Director of West Virginia County Partnerships to lead relationship ownership, account growth, and customer experience across our Managed Services Provider (MSP) portfolio serving county and municipal governments.

The goal is to drive strategic growth within existing county accounts while expanding GST's footprint through new opportunities and high-impact partnerships.

The Director will serve as the single point of accountability for customer success, leading engagement with county stakeholders to ensure exceptional service delivery, strong alignment with expectations, and consistent execution of contractual commitments.

This is a field-based role requiring proactive engagement across West Virginia and a well-established network within county government.

Primary Duties:

Customer Relationship Ownership & Account Health

• Serve as the executive relationship owner for assigned county and municipal clients
• Conduct regular Monthly Business Reviews (MBRs) and ongoing check-ins with key stakeholders
• Own customer satisfaction, retention, and overall account health
• Act as the primary escalation point for client concerns and ensure timely resolution
• Identify and address gaps in service delivery, communication, or expectations

Service Delivery Coordination & Accountability

• Partner closely with GST operations, service delivery, and technical teams
• Ensure services are delivered in alignment with SLAs, contracts, and customer expectations
• Drive internal accountability for issue resolution, service quality, and responsiveness
• Translate customer feedback into actionable improvements across delivery teams
• Ensure seamless coordination between sales commitments and operational execution

Account Growth & Business Development

• Identify expansion opportunities within existing accounts (additional services, agencies, or locations)
• Leverage relationships to generate new MSP opportunities across West Virginia counties
• Support and lead customer-facing aspects of proposals, presentations, and solution shaping
• Maintain a strong pipeline of both expansion and net-new opportunities

Market Intelligence & Strategic Positioning

• Maintain situational awareness of county budgets, leadership priorities, and procurement activity
• Track upcoming RFPs/RFQs and informal ("blue bird") opportunities
• Provide real-time market intelligence to GST leadership and proposal teams
• Position GST as a trusted, long-term IT partner within the county ecosystem
• GST has an existing and growing footprint within West Virginia county government
• This role will inherit active customer relationships requiring strengthened engagement and consistency
• Success requires a leader who can stabilize and expand accounts simultaneously
• This is a highly visible role with direct impact on customer retention and regional growth

Required Education/Experience/Skills:

• Demonstrated existing relationships with West Virginia county or municipal government stakeholders (e.g., County Commissioners, Clerks, Assessors, Sheriffs, Emergency Management, IT leaders)
• Proven ability to manage and grow client relationships, not just generate new business
• Strong understanding of local government operations and procurement processes
• Ability to navigate both executive-level conversations and operational service issues
• Highly self-directed, with the ability to operate independently in a field-based role
• Experience in managed IT services (MSP), technology services, or government contracting preferred
• Experience owning or supporting account management, customer success, or service delivery outcomes preferred
• Familiarity with cybersecurity, infrastructure, and public sector IT environments preferred

Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements.

Compensation

At GST, we celebrate your contributions. We will provide you with opportunities and choices and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care for full-time employees working 30-plus hours per week. Our recognition awards program acknowledges employees for exceptional performance.

Salary at GST is determined by various factors, including but not limited to location, the individual's combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $90,000 to $140,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of the GST total compensation package for employees.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Definitions: If this position is listed as remote or hybrid, you'll periodically work from a company or client site facility.

• If this position is listed as onsite, you'll work at the client site - in person, or as needed for the specific role.

Please note, effective 5/7/2025, that as part of the onboarding process for this position, individuals undergoing identity verification for new PIV card issuance, must present a REAL ID compliant form of identification or an equivalent acceptable form.

GST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

GST provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.