Sign upLog in

Director of Volunteer Services - KGF

Mondo Unlimited

Farmington Hills, Michigan

Apply
JOB DETAILS
SKILLS
Automation, Background Investigation, Benchmarking, Best Practices, Change Management, Check Processing, Coaching, Communication Skills, Community Development, Community Programs, Continuous Improvement, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Data Entry, Data Management, Data Quality, Decision Support, Detail Oriented, Disease, Employee Retention, Interviewing Skills, Leadership, Metrics, Nonprofit, Onboarding, Operational Improvement, Operational Support, Organizational Development/Management, Organizational Skills, Performance Management, Performance Metrics, Pilot Manager, Process Improvement, Process Management, Program Evaluation, Project/Program Management, Recruiting Strategy, Relationship Management, Reporting Dashboards, Research Skills, Retention Programs, Sales Management, Sales Prospecting, Strategic Planning, Systems Administration/Management, Systems Scalability, Time Management, Training Program, Volunteer Experience, Volunteer Management
LOCATION
Farmington Hills, Michigan
POSTED
30+ days ago


Background:
The Kirk Gibson Foundation for Parkinson’s (KGF) opened a Wellness Center (KGC) in the fall of 2025 to provide free of charge programs, support and education to people living with Parkinson’s disease. Both the Foundation and the Center continue to grow strongly and now seek to implement best practice volunteer management processes across a range of functions within both organizations.

Position Summary
The Director of Volunteer Services (DVS) is a full-time leadership role responsible for designing, implementing, and managing a comprehensive volunteer program that supports the missions and operations of the Kirk Gibson Foundation and the Kirk Gibson Center for Parkinson’s Wellness.

This role consolidates a currently distributed set of responsibilities into a single accountable leader, supplemented by staff and other volunteers, to build and run a scalable volunteer system. The DVS will oversee the full volunteer lifecycle—from recruitment through retention—while ensuring alignment with organizational priorities and delivering an exceptional volunteer experience.

In addition to ongoing operations, this role will lead two critical early-stage initiatives:

Refining and implementing a streamlined, end-to-end volunteer management process
Launching and integrating a new “Volunteer Coaches” capability

Reporting Structure

This role will:
  • Report jointly to the CEO of the Center and the CEO of the Foundation
  • Operate in a matrixed environment with leadership from both the Center and Foundation

Key Responsibilities

Volunteer Program Design & Leadership
  • Build and continuously refine a scalable, end-to-end volunteer management system and a community of volunteers
  • Establish clear workflows, ownership, and performance standards across all volunteer processes
  • Ensure alignment between Foundation and Center needs (KGC/KGF integration)
  • Identify opportunities for automation, efficiency, and improved experience

Recruitment & Selection
  • Lead volunteer recruiting strategy and execution
  • Manage vetting processes including background checks and interviews
  • Conduct fit assessments and align volunteers with appropriate roles
  • Work with peers to ensure current Job Descriptions and Role Agreements are in place for all volunteer roles

Onboarding, Training & Activation
  • Design and deliver onboarding and, in partnership with functional leaders, training programs for all volunteers
  • Ensure timely activation, including systems entry and communications
  • Develop specialized onboarding for new roles (e.g., volunteer coaches), working closely with functional leaders

Volunteer Operations, Culture & Experience
  • Develop and cultivate a Volunteer Community in both organizations consistent with our mission, values and culture
  • Oversee scheduling, monitoring, and change management
  • Maintain real-time visibility into the pool of volunteers (availability, skills, readiness)
  • Manage strong communications and connection across the volunteer base
  • Ensure a high-quality, mission-aligned volunteer experience
  • Assist functional leaders to develop redundancy and flexibility in the volunteer workforce

Systems & Data Management
  • Own and optimize use of Bloomerang for volunteer tracking and reporting
  • Ensure accurate and timely data entry, reporting, and system utilization
  • Develop dashboards and reporting mechanisms to support decision-making
  • Ensure technology systems are appropriate and efficient for all stakeholders

Retention, Recognition & Engagement
  • Design and implement volunteer recognition programs
  • Develop strategies to improve retention and engagement
  • Build a strong volunteer community aligned with the organization’s mission

Performance Management & Continuous Improvement
  • Establish KPIs and performance metrics for the volunteer program
  • Monitor outcomes and drive continuous process improvements
  • Regularly evaluate program effectiveness and recommend enhancements

Qualifications

Required:
  • 5+ years experience in volunteer management, program management, or nonprofit service-oriented operations
  • Proven ability to build and implement processes from the ground up
  • Strong organizational and project management skills
  • Experience managing multiple stakeholders in a matrixed environment
  • Data-driven mindset with experience using CRM systems

Preferred:
  • Experience in health, wellness, or Parkinson’s-related organizations
  • Familiarity with Bloomerang or similar CRM platforms
  • Background in training, coaching, or community program development

Key Competencies
  • Mission-driven, culture first leadership
  • Organizational development
  • Systems thinking and process design
  • Operational execution with attention to detail
  • Relationship management and communication
  • Change management and adaptability

Success in the First 6 – 12 Months
  • Fully implemented a streamlined volunteer management system
  • Successfully launched the Volunteer Coaches program
  • Reduced operational fragmentation and improved efficiency
  • Established clear metrics and reporting for volunteer impact
  • Improved volunteer retention and satisfaction

Compensation and Benefits
  • Salary range of $70k to $80k
  • Comprehensive medical, dental, and vision benefits
  • Paid time off

Appendix
Strategic Initiative: Volunteer Coaches (Build and Launch)

This new model, which entails the use of unpaid coaches working alongside paid coaches, is a vital element of the Center’s growth plan. While the DVS will play an important role in recruiting and vetting the volunteer coaches, the full implementation (e.g. including training, scheduling, and performance management) requires close coordination and matrix process ownership by the Director of Programing and the Director of Innovation; below are specific steps forward:

  • Conduct research (interviews with current paid coaches, class assistants, Center management and board, online, and benchmarking with other purpose-driven nonprofits) to focus and further define this new coaching model
  • With Director of Programming, design and implement the volunteer coaches program (one-time build phase)
  • Define roles, expectations, training, and integration into existing systems
  • Prove out the volunteer coach model via closely managed pilot program
  • Identify and validate prospective feeder pools of volunteer coaches, with ultimate objective of 40-50 volunteer coaches supporting the KGC operation
  • Transition program into steady-state operations under the broader volunteer framework

Scope & Impact

Oversees a program currently requiring ~45 hours/week across multiple contributors, and expected to increase to 70 hours/week as both KGF and KGC grow to their anticipated magnitudes


About the Company

M

Mondo Unlimited