Director of Volleyball Operations (DOVO)

Director of Volleyball Operations

Job Summary: The Director of Volleyball Operations (DOVO) role involves supporting the team by handling logistics and operations, ensuring smooth communication and coordination between coaches, athletes, visiting teams, and internal staff. The position entails fostering strong relationships with vendors, the public, and the volleyball ecosystem, ensuring optimal service, and maintaining a welcoming environment.

Essential Duties and Responsibilities

• Information & Event Management
  • Serve as a primary point of contact for athletes, coaches, and visiting teams regarding questions, concerns, and operational needs.
  • Assist with logistical planning and daily support for team and staff operations.
  • Coordinate and manage team events, meals, appearances, and functions in collaboration with central and local operations staff.
  • Manage all aspects of team operations and facility coordination.
  • Maintain and distribute team calendars through Teamworks, ensuring schedules are updated and communicated to appropriate staff and athletes.
  • Coordinate practice facility scheduling with club and local operations staff.
  • Schedule practice times for home and visiting teams during competition weekends as needed.
  • Coordinate team access to practice courts, weight rooms, video rooms, storage areas, and sports medicine facilities.
• Team Travel Operations
  • Coordinate all aspects of team travel in collaboration with Volleyball Operations staff and travel agency, including hotel accommodations, flights, ground transportation, meals, and itineraries.
  • Ensure all travel party members are properly ticketed and supported with gate information, travel changes, delays, and baggage logistics as needed.
  • Develop and maintain detailed Teamworks travel itineraries.
  • Communicate and coordinate with external vendors, including hotels, transportation providers, and meal vendors, to ensure seamless travel operations.
  • Coordinate team meals and snacks during travel in partnership with coaching and sports medicine staff to support athlete dietary needs.
  • Monitor and manage the city travel budget, ensuring expenses remain within approved guidelines.
• Training & Equipment Operations
  • Assist with daily team training operations, including facility access, court and equipment setup, towels, laundry, and operational support.
  • Support practice execution by understanding daily practice plans and ensuring operational and equipment needs are prepared for training activities.
  • Coordinate the ordering, receiving, inventory, and distribution of team equipment, apparel, volleyballs, and training supplies in collaboration with central staff.
  • Maintain organization and functionality of team operational spaces and equipment areas.
• Personnel & Operational Support
  • Coordinate scheduling and operational coverage for practices, training sessions, and home and away competitions.
  • Support Coach Enhancement Program participants and assist with assignment of operational responsibilities as needed.
• Partnership & Relationship Management
  • Build and maintain effective cross-functional relationships with internal departments, vendors, sponsors, and external partners.
  • Foster collaborative communication by sharing appropriate information and providing operational support across departments.
  • Ensure a high level of service and responsiveness to all internal and external stakeholders.
  • Promote and maintain a welcoming and inclusive environment for athletes, staff, partners, and guests.

Required Skills/Abilities

Strong organizational and time management skills with the ability to manage multiple priorities, schedules, and operational needs simultaneously. Excellent verbal and written communication skills with the ability to interact professionally with athletes, coaches, staff, vendors, and external partners. Ability to adapt quickly and problem-solve in fast-paced environments, including managing last-minute operational or travel changes. Strong attention to detail and accuracy in coordinating travel, scheduling, equipment, and event logistics. Proven capacity to prioritize tasks and meet deadlines in a dynamic team environment. Strong interpersonal and relationship-building skills with the ability to work collaboratively across cross-functional teams. Proficiency with scheduling and communication platforms such as Teamworks and other operational systems. Commitment to providing a high level of customer service and operational support to internal and external stakeholders.

Behavioral Competencies

Attention to Detail: Ensures accuracy in all tasks. Adaptability: Adjusts to changing priorities and challenges. Collaboration: Works well with others to achieve goals. Problem-Solving: Finds solutions to issues quickly. Customer Focus: Prioritizes excellent service for athletes and partners. Positive Outlook: Maintains a positive attitude, especially when faced with challenging situations. Professionalism: Demonstrates competence, respect, and ethical behavior.

Education and Experience

Bachelor's degree or equivalent experience in a relevant field. Understanding of the operations of sports teams, training facilities, and event logistics preferred. Familiarity with Teamworks, Google Suite preferred. Experience managing budgets and tracking expenses responsibly.

Work Environment & Physical Requirements

This role requires work on nights and weekends, along with travel. Attendance is expected at all home and away competitions, as well as at the practice facility on training days.