Director of Undergraduate Admissions

Posting Details

Position Information

Position Number 013462 Functional Title Director of Undergraduate Admissions Position Type Administration - Staff Position Eclass EP - EHRA 12 mo leave earning University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The Office of Undergraduate Admissions is responsible for identifying, cultivating, and recruiting potential applicants for admission as traditional first-time freshmen, transfers, former students, and nontraditional adults; collecting and evaluating credentials; making decisions regarding individuals' candidacies for admission to UNCG; positively affecting admitted student decisions to matriculate to the University. The Office of Undergraduate Admissions serves as a major public relations arm of the institution and helps to shape a positive image of the University through its interaction with parents, prospective students, high school and college counselors, alumni, and other external agencies. The Office of Undergraduate Admissions communicates to the public the academic, programmatic, and developmental offerings that UNCG provides for its students. Through its activities, the Office of Undergraduate Admissions supports the University's enrollment goals as they pertain to new traditional and nontraditional undergraduates.

Position Summary

The Director of Undergraduate Admissions provides strategic leadership and operational oversight for the University's undergraduate admissions functions, supporting institutional enrollment goals and priorities. Reporting to the Associate Vice Chancellor for Enrollment Management, the Director is responsible for developing and executing comprehensive recruitment and admissions strategies, overseeing application processing and admission decisions, managing transfer credit articulation operations, and ensuring the effective use of technology, data, and communications throughout the enrollment lifecycle. The Director leads a team of admissions professionals responsible for first-year, transfer, former, second degree and other undergraduate student populations, ensuring efficient operations, consistent application of admissions policies, and a high-quality experience for prospective students and families. The position oversees recruitment planning, community college partnerships, admissions communications, customer service, and the management of admissions systems and workflows.

Working collaboratively with Enrollment Management leadership, academic units, and campus partners, the Director translates institutional enrollment priorities into actionable strategies, evaluates performance and operational effectiveness, and implements initiatives that strengthen recruitment, access, student success, and enrollment outcomes.

The Director also represents the University with external constituents and ensures that undergraduate admissions operations remain responsive to evolving institutional priorities, UNC System initiatives, and state and federal requirements

Minimum Qualifications

Specialized Knowledge, Education and Experience Required:

• Master's degree.
• Seven to ten years of progressively responsible experience in an admissions office.
• Experience supervising and developing professional staff and managing complex operations.
• Experience with CRM technology and student information systems; Banner experience preferred.
• Demonstrated ability to use enrollment data to inform strategy and operational improvements.
• Excellent interpersonal, organizational, and public speaking skills; collaborative leadership and commitment to equity and inclusion

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications

• Experience with Slate CRM and admissions workflow automation.
• Experience overseeing transfer credit articulation or transfer admissions operations.
• Experience implementing institutional or university-system enrollment initiatives.
• Experience leading cross-functional process improvements and managing departmental budgets.

Special Instructions to Applicants Recruitment Range Commensurate with experience Org #-Department Undergraduate Admissions - 10202 Job Open Date 10/28/2026 For Best Consideration Date Job Close Date Open Until Filled Yes FTE 1.000 Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year 12 FLSA Exempt

Key Responsibilities

____

Percentage Of Time 35 Key Responsibility

Recruitment Strategy and Enrollment Management

Essential Tasks

• Develop, implement, and evaluate comprehensive undergraduate recruitment strategies aligned with institutional enrollment goals and priorities.
• Lead recruitment initiatives for first-year, transfer, and other undergraduate student populations, including high school and community college engagement, campus visit experiences, recruitment events, and external partnerships.
• Monitor admissions funnel performance, enrollment trends, and recruitment outcomes to identify opportunities and implement data-informed strategies that improve application generation, completion, admission, and enrollment conversion.
• Oversee targeted, multichannel admissions communications, including email, text, print, web, and digital engagement strategies.
• Collaborate with campus partners and Enrollment Management leadership to establish annual enrollment projections, recruitment priorities, and strategic initiatives.
• Lead implementation of UNC System and institutional admissions initiatives, including direct admission programs, transfer partnerships, and efforts to expand college access.
• Develop and maintain relationships with high school counselors, community college leaders, community organizations, and other external partners .

Percentage Of Time 30 Key Responsibility

Management of Admissions Processing, Data Management, Transfer Credit Articulation, and Office Operations

Essential Tasks

• Provide leadership and operational oversight of Undergraduate Admissions, including application processing, credential evaluation, admission decisions, transfer credit articulation, and customer service.
• Oversee undergraduate transfer credit articulation operations, ensuring timely, accurate, and consistent evaluation of transfer coursework in collaboration with the University Registrar, academic departments, and campus partners.
• Ensure compliance with University, UNC System, state, and federal admissions policies, requirements, and procedures.
• Lead the implementation of institutional and UNC System initiatives affecting admissions operations, application processing, eligibility, and transfer credit evaluation.
• Oversee the effective use and continuous improvement of Slate CRM, Banner, and integrated systems supporting recruitment, application processing, admissions decisions, transfer credit articulation, and communications.
• Manage admissions workflows, automation, and operational processes to improve efficiency, data accuracy, processing timelines, and the student experience. Establish and maintain data quality controls, reporting practices, and audit procedures to ensure accurate admissions decisions, institutional reporting, and compliance.
• Monitor operational performance and admissions data to identify trends, address challenges, and implement process improvements.
• Establish customer service standards that ensure timely, accurate, and responsive communication with prospective students, families, counselors, and campus partners.
• Collaborate with Information Technology Services, the University Registrar, academic units, and other campus stakeholders to streamline processes, strengthen system integration, and improve coordination across the enrollment lifecycle.
• Evaluate and implement emerging technologies and operational practices that support continuous improvement, institutional effectiveness, and data-informed decision-making.

Percentage Of Time 25 Key Responsibility

Staff Leadership and Development

Essential Tasks

• Provide leadership and supervision for Undergraduate Admissions personnel across recruitment, application processing, operations, and transfer credit articulation.
• Establish clear expectations, performance measures, and accountability structures.
• Supervise, mentor, and evaluate direct reports while promoting professional growth and leadership development.
• Foster a collaborative, service-oriented environment emphasizing communication, operational excellence, and continuous improvement.
• Maintain documented policies, training materials, and standard operating procedures to support consistency, compliance, and business continuity.
• Evaluate organizational structure, staffing needs, and resource allocation.
• Admissions Processing, Data Management, Policy Compliance, and Transfer.

Percentage Of Time 10 Key Responsibility

Budget and Resource Management

Essential Tasks

• Develop, manage, and monitor the annual Undergraduate Admissions operating budget.
• Make data-informed decisions regarding allocation of financial, personnel, technology, travel, and recruitment resources.
• Evaluate expenditures and investments to ensure responsible stewardship and maximize enrollment outcomes.
• Identify opportunities for operational efficiencies while maintaining service and performance.

ADA Checklist

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort Hand Movement-Repetitive Motions - F, Reading - F, Writing - F, Hearing - C, Talking - F, Standing - O, Sitting - F, Walking - F Work Environment Inside

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter
• List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Please indicate how you learned of the vacant position for which you are applying:

• UNCGjobsearch Website

• Greensboro News & Record

• Carolina Peacemaker

• Other Newspaper

• The Chronicle of Higher Education

• Inside Higher Ed

• Other Professional Journal

• NCWorks.gov

• UNC System Job Board

• Other Online Job Board

• Personal Networking

• Other

• • If you selected "Other", please provide the name of the resource here.

(Open Ended Question)

• • Are you eligible to work in the United States without sponsorship?

• Yes

• No

• • Will you now or in the future require visa sponsorship for employment at the University of North Carolina at Greensboro?

• Yes

• No