Director of Trust

The Director of Trust Services provides leadership and oversight for the organization's trust administration function, ensuring high-quality client service, effective risk management, regulatory compliance, and consistent execution of trust policies and procedures. Lead, manage, and develop the Trust Services team, including direct oversight of Trust Officers and other professionals supporting trust administration.

The Director of Trust Services provides leadership and oversight for the organization's trust administration function, ensuring high-quality client service, effective risk management, regulatory compliance, and consistent execution of trust policies and procedures.

Key Responsibilities

• Lead, manage, and develop the Trust Services team, including direct oversight of Trust Officers and other professionals supporting trust administration.
• Serve as chair of the organization's Trust Committee and present matters requiring policy or governance consideration to senior leadership and the Board.
• Lead the Trust Administration Committee and ensure relevant issues, recommendations, and decisions are appropriately communicated and escalated.
• Review and approve the establishment and closure of trust accounts in accordance with organizational policies and applicable regulations.
• Serve as the primary leader for regulatory examinations and internal trust audits, coordinating responses and ensuring timely resolution of findings.
• Oversee the handling and resolution of client concerns and complaints, including reviewing and approving appropriate resolutions.
• Assess organizational staffing needs and make recommendations regarding hiring, promotions, compensation, performance management, organizational structure, and personnel changes.
• Monitor relationships with external investment managers and evaluate adherence to established investment strategies and client objectives.
• Stay current on changes to trust, estate, tax, and fiduciary laws and regulations and ensure applicable requirements are incorporated into trust administration practices.
• Establish, maintain, and enforce effective trust policies, procedures, controls, and operating standards.
• Build and maintain relationships with attorneys, accountants, financial professionals, and other centers of influence to support business development and strengthen the organization's presence in the market.
• Provide ongoing guidance, training, and support to trust professionals to promote consistent, coordinated, and high-quality client service.
• Maintain direct responsibility for a portfolio of trust relationships, as needed, while providing leadership and oversight across the broader trust function.
• Perform other duties and responsibilities as assigned.