The Director of Training & Development is responsible for designing, executing, and continuously improving training systems that develop capable, confident, and values-driven team members and leaders. This role ensures that every team member is equipped to deliver operational excellence and genuine hospitality while supporting long-term leadership growth and retention. The Director of Training & Development partners closely with the Owner/Operator and senior leaders to build a strong leadership pipeline and a culture of learning, accountability, and servant leadership.
Key Responsibilities & Tasks
Training Program Development
- Design, implement, and continuously improve training systems for new hires, cross-training, and leadership development
- Create structured training plans for Front of House, Back of House, and Leadership roles
- Ensure training materials align with Chick-fil-A brand standards, operational procedures, and food safety requirements
- Maintain training documentation, checklists, and certifications
Onboarding & New Hire Training
- Oversee onboarding process to ensure new team members are welcomed, equipped, and prepared for success
- Coordinate orientation sessions that communicate Chick-fil-A values, culture, and service expectations
- Ensure new hires complete required Chick-fil-A Pathway and in-store training modules
Team Member & Leader Development
- Coach trainers and Business leads to effectively train and develop others
- Identify high-potential team members and support leadership pipeline development
- Partner with leadership to create individualized development plans
- Lead or facilitate leadership workshops and skill-building sessions
Training Execution & Quality Control
- Observe team members on the floor and provide real-time feedback and coaching
- Ensure consistency in service, speed, accuracy, and food quality through proper training
- Track training progress, performance metrics, and readiness for role advancement
- Address skill gaps and retraining needs promptly
Culture & Hospitality Excellence
- Model Chick-fil-A’s core values and hospitality standards at all times
- Reinforce a positive, encouraging, and growth-oriented training environment
- Promote teamwork, accountability, and servant leadership
Collaboration & Communication
- Partner with Operators, Directors, and Leaders to align training goals with business objectives
- Communicate training updates, expectations, and progress to leadership
- Support store goals related to guest satisfaction, retention, and operational efficiency monthly
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee discount