Director of Survey Operations

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Functional Title: Director of Survey Operations

Job Title: Director III

Agency: Health & Human Services Comm

Department: Survey Operations

Posting Number: 21402

Closing Date: 09/29/2026

Posting Audience: Internal and External

Occupational Category: Management

Salary Range: $7,716.66 - $13,051.00

Pay Frequency: Monthly

Salary Group: TEXAS-B-28

Shift: Day

Additional Shift: Days (First)

Telework: Eligible for Telework

Travel: Up to 35%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: HOUSTON

Job Location Address: 1330 E 40TH ST

Other Locations:

MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0

97E0,SEI15

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

LTCR Director of Survey Operations - Starting Market Rate Salary $ 132,798.58

As a member of senior-level management, this position will have wide latitude in decision-making as it relates to the functions of the assigned units. This position will provide direct support to regional directors and will act as the bridge between them and the Senior Leadership Team. This position will be involved in developing and reviewing the operating strategies directly and exclusively related to their assigned areas. Authority and final decision-making regarding the operations of functions interrelated with other unassigned areas of LTCR and broad LTCR decision-making will be made in tandem with leadership of other relevant areas or referred to the Deputy Executive Commissioner of Long Term Care Regulation and the Associate Commissioner of Survey and Compliance LTCR and others of the Senior Leadership Team, as applicable.

This position provides planning oversight and acts as subject matter expert for regulatory health and Life Safety Code (LSC) activities provided by HHS Regulatory Service Division for Nursing Facilities (NFs), Home and Community Support Services Agencies (HCSSA), Assisted Living Facilities (ALFs), Day Activity Heath Services (DAHS) providers, and Prescribed Pediatric Extended Care Centers (PPECC) throughout all regions. Communicates with Reginal Operations frequently on surveyor activity and compliance across all LTCR regions. Collaborates with the Director III over planning of survey activities for all program types, including HCS/TxHmL (Home and Community-based Services), Provider Investigations (PI), and ICF/IID (Intermediate Care Facility for Individuals with Intellectual Disabilities) and provides back-up and oversight in the absence of the Director III. Supports the Associate Commissioner of Survey and Compliance related to the implementation of Survey Operations policies and procedures based on interpretations of state and federal rules and regulations. Oversees, monitors coordination of all services related to planning, executing and coordinating a program for the licensing and regulation of NFs, ALFs, DAHS, HCSSA, and PPECC. Also provides oversight of life safety code compliance measurement for all facility-based regulated providers. Provides communication to internal and external stakeholders related to regulatory activity. Will develop, run, analyze, and evaluate reports associated with surveys, investigations, licensing, and credentialing to ensure all required time frames are being met. Develops plans to address performance delays. Directs staff tasked with reviewing and updating policies and procedures related to the above-mentioned providers and state office LSC Architectural Unit that assists with planning and performing LSC inspections statewide. Provides direct oversight of Regional Directors of all regulatory activities in 4 of 8 regions, performing data and root cause analysis and directing corrective action plans.

Essential Job Functions (EJFs):

Directs and oversees implementation of policies and procedures for all program activities and business functions within all LTCR regions and for NF, ALF, DAHS, HCSSA, and PPECC programs in all regions.

Collaborates with Director III on cross regional coordination of all survey activities for all program types under LTCR, planning of manager meetings for all program types, performance management of Regional Directors across the state, Coordinates with Director III with joint supervision of Regional Director II positions and required joint oversight and completion of performance evaluations with required weekly meetings to discuss regional survey activities and performance.

Provides strategic direction the Associate Commissioner of Survey and Compliance to improve efficiency and ensure the assigned functions are met in coordination with Director III. This includes interpretation of laws and regulations to develop policies and rules, identification of training needs and development of curricula to address those needs, and development and implementation of quality assurance functions and practices and corrective action plans to apply to work performed by Survey Operations.

Monitors and analyzes data, ensuring all metrics are being met in collaboration with the Director III. When necessary, will apply this data analysis to develop or coordinate changes to policies and procedures to improve outcomes in collaboration with the Director III. Uses data to develop reports and communicate to internal and external stakeholders and agency leadership.

Consults, advises and collaborates on complex levels with other state and federal programs to provide, exchange, or verify information, answer inquiries, address issues, and resolve problems or complaints.

Directs a team that reviews processes and data related to LTC provider regulation and updates policies and procedures.

Knowledge, Skills and Abilities (KSAs):

Knowledge of relevant state and federal laws, regulations, policies, rules and requirements involving the regulation of long-term care facilities, agencies, and individuals

Knowledge of the Texas legislative process.

Knowledge of quality assurance and quality improvement principles, techniques and activities. Knowledge of LTCR policies, processes, State performance measures, and survey process.

Knowledge of strategic planning, budget management, human resource management and project management.

Knowledge of principles of leadership and how to effectively interact with various leadership styles. Skill in identifying problems, evaluating alternatives and implementing solutions.

Skill in managing multiple and competing priorities.

Skill in working collaboratively and cooperatively with diverse groups.

Ability to plan, organize and implement complex systems to assure quality and consistency of regulatory activities throughout the state.

Ability to effectively communicate complex information to a variety of individuals or groups.

Ability to develop creative and innovative solutions.

Ability to interpret and apply federal and state laws, regulations, policies, rules and requirements in health and human services.

Ability to conduct formal presentations.

Ability to interpret and use data for goal and strategic development.

Registrations, Licensure Requirements or Certifications:

Initial Screening Criteria:

Bachelors degree from an accredited college or university with a major in public administration, health care administration, hospital administration, business administration, education, psychology, social work, sociology, nursing, medicine, or a discipline related to developmental disabilities and/or gerontology, plus three (3) years of work experience in an administrative, management, and/or productivity improvement role in the operation of a large human services delivery agency.

Experience in a Texas state agency long term care regulatory program may be substituted on a year for year basis for the required education, with a maximum substitution of four years.

Minimum four years full-time experience in program and personnel management and administration.

Minimum 2 years' experience in health facility regulation and/or health care administration in a program area regulated by HHSC Regulatory Services Division Long Term Care (nursing facilities, assisted living facilities, adult daycare facilities, ICF/IID facilities, home health and hospice agencies).

Additional Information:

Must be able to work hours other than 8 AM to 5 PM, Monday through Friday, as necessary. Requires some weekend, early morning, late evening, and overnight travel. May be required to be on call. The interview process for this position may include a written exercise. The job requires 35% travel, with most travel during the day. However, some overnight and weekend travel is required, as well as occasional on-call duties for emergencies or high-priority situations in facilities. Must have reliable transportation.

All applicants must pass a fingerprint criminal background check and the SEMARC (Search Engine for Background Checks) check. Additional checks as applicable may include the NAR (Nurse Aide Registry) and LNFA (Licensed Nursing Facility Administrator) check.

If you are offered and accept the position, you will not be permitted to continue employment at any HHSC regulated facilities or providers. You will be required to disclose any potential conflicts of interest, secondary employment, volunteer activities, and friends/family who own, operate, or work at regulated providers.

If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.