Director of Support Services*

Director of Support Services*

Salary

$117,374.40 - $167,856.00 Annually

Location

Colton, CA

Job Type

Full-time

Job Number

26-01622ARMC-01

Department

Arrowhead Regional Medical Center

Opening Date

05/19/2026

Closing Date

6/1/2026 5:00 PM Pacific

• Description
• Benefits
• Questions

The Job

Arrowhead Regional Medical Center (ARMC) is recruiting for a Director of Support Services*. This professional-level operational management position is responsible for overseeing multiple hospital support service departments, including Environmental Services and Facilities Management, with oversight of functions such as housekeeping, maintenance, construction, biomedical equipment, central plant operations, and grounds.

The Director of Support Services* ensures efficient daily operations, regulatory compliance, and the maintenance of a safe, sanitary, and fully functional environment that supports high-quality patient care. Serving as the primary operational lead, this role directs activities through subordinate managers to coordinate resources, monitor performance, and drive continuous improvement across service areas. The position acts as a key liaison between executive leadership and department managers, translating organizational priorities into effective operational practices and ensuring alignment with hospital standards, strategic goals, and regulatory requirements.

Other duties will also include:

• Develop and implement operational plans aligned with organizational goals.
• Ensure compliance with regulatory, safety, and environmental standards.
• Oversee preventive maintenance and capital improvement projects.
• Monitor performance metrics and lead continuous improvement efforts.
• Coordinate construction, renovation, and space planning activities.
• Manage budgets, inventory, and resource allocation.
• Support regulatory surveys, audits, and corrective actions.
• Investigate and resolve operational issues and service disruptions.
• Promote staff training, safety practices, and high service standards.
• Official Title: Assistant Hospital Administrator. For more information, refer to the Assistant Hospital Administrator job description.

ARROWHEAD REGIONAL MEDICAL CENTER

Located on a beautiful 70-acre campus in Colton, California (50 miles east of Los Angeles). Arrowhead Regional Medical Center (ARMC) is a state-of-the-art, public/nonprofit,456-bed, university affiliated teaching hospital licensed by the State of California Department of Public Health and accredited by The Joint Commission. The hospital houses a regional burn center serving four counties (San Bernardino, Riverside, Mono and Inyo), a comprehensive stroke center, level I trauma center and a freestanding in-patient behavioral health center. Additionally, ARMC operates five community-based, primary care clinics and over 40 specialty care outpatient services. ARMC is the primary teaching hospital for the adjacently located California University of Science and Medicine (CUSM), the Inland Empires newest medical school. To find out more about Arrowhead Regional Medical Center, please visit: www.arrowheadregional.org

EXCELLENT BENEFITS & RETIREMENT

To review job- specific benefits, refer to:

Summary of Benefits

Memorandum of Understanding (MOU)

The County also offers an alternative Modified Benefits Option (MBO) that provides a wage differential.

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Applicants selected for these positions must pass a background investigation, physical and verification of employment history and education.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Candidates must meet both the Education and Experience requirements:

EDUCATION: A Bachelor's degree from an accredited college or university in Healthcare Administration, Public/Business Administration, Facilities Management, Engineering, Construction Management, Environmental Health, Industrial Engineering, or a closely related field.

Substitution: An additional four (4) years of qualifying experience may substitute for the required education.

• AND-

EXPERIENCE: Four (4) years of progressive management experience in a large healthcare or complex institutional setting overseeing support services operations such as Environmental Services, Facilities Maintenance, Plant Operations, or related functional areas. Experience must include at least two (2) years of full-scope management experience over professional staff in a healthcare environment.

Desired Qualifications

Ideal Candidate Qualifications

• Proven leadership experience managing multiple departments in a hospital or large healthcare environment, specifically within an acute care hospital setting.
• Strong knowledge of environmental services, facilities management, and hospital support operations.
• Experience overseeing complex operations, including staffing, budgeting, and regulatory compliance.
• Demonstrated ability to lead through subordinate managers and drive performance across diverse teams.
• Thorough understanding of healthcare regulations, accreditation standards, and safety requirements.
• Strong analytical and problem-solving skills with the ability to improve workflows and operational efficiency.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with executive leadership, clinical staff, and external partners.
• Experience managing budgets, analyzing financial data, and ensuring fiscal accountability.
• Ability to respond effectively to emergencies, operational challenges, and changing priorities.

Selection Process

Examination Procedure:

Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Monday June 1, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. Do not refer to a resume as it will not be reviewed.

Application Procedure: There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.

Technical Assistance: If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at 855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO)and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitment filing deadline.

Veterans' Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans Preference points. For details and instructions on how to request these points, please refer to the Veterans Preference Policy.

For more important details, review the Applicant Information and County Employment Process.

Exempt Unit-Group C

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits* for more information

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

• Retirement benefits subject to change.

01

Instructions: The information on the Application and your responses to the following supplemental questions will be used in a competitive evaluation of qualifications. Detailed responses should be provided for each question in order to ensure qualifications are properly considered. Employers listed on this questionnaire must also be listed and fully detailed in the work experience section of your application. Do not refer to a resume.

• I have read and understand the above statements

02

Education: Do you possess a bachelors degree from an accredited college or university in Healthcare Administration, Public/Business Administration, Facilities Management, Engineering, Construction Management, Environmental Health, Industrial Engineering, or other relevant field of study? Ensure these details are included in the Education section of your application.

• Yes
• No

03

Management Experience: Describe your management experience in a large healthcare or complex institutional setting. Include the number and levels of staff you supervised (e.g., first- and second-level supervisors); the job title(s) and number of staff and operating units for which you were responsible. Specify employer, size of facility and dates of employment. List who you reported to.

04

Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

• I acknowledge that I have read, understood, and agree to the above.

05

ATTENTION GMAIL USERS

We have become aware of an increase in Gmails spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.

For your convenience, a step-by-step guide to create and apply filters within Gmail is available in the attached PDF. Download the PDF Guide. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.

Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your www.governmentjobs.com (Neogov) account inbox. All notifications will appear there.

• I understand

06

Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

• I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question

Employer San Bernardino County

Address 175 West Fifth Street, 1st Floor

San Bernardino, California, 92415-0440

Phone (909) 387-8304

TTY Users: 711

Website http://www.sbcounty.gov/jobs