| Location | Tyler, TX |
Director of Student Support Services
Department: Enrollment Management, Student Success and Institutional Strategy
Salary: DOE
City/State: Tyler, TX
Education: Bachelors, masters preferred
Type: Full-time
Experience: 3 - 5 years
Relocation: No
Contact Name: Human Resources
Contact Email: hr@texascollege.edu
Date Posted: Sep 1, 2026
Description:
GOALS: The Director of Student Support Services supports the mission of the College by developing and implementing programs intended to increase student persistence and retention, increase the graduation rate, promote academic success, and connect students to learning opportunities beyond the classroom, including but not limited to, student-centered advising and academic support services. PRIMARY RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description: First Year Students; Provide leadership for student success strategies by working in cooperation with academic divisions; Partner with the Chair of Liberal Students in facilitating the new student onboarding and general core requirements to ensure a smooth transition for students to the College; Academic Support; Develop and oversee programming for academic support, including but not limited to coaching, tutoring, and workshops to increase student persistence rates and promote student success; Serve as a main resource for faculty, advisors, staff, and administration in handling student issues to reduce student attrition; Advising; Manage the advising model for both new and continuing students and work collaboratively with faculty and academic coordinators/advisors in addressing student advising and support needs to improve student retention; Develop and provide training for staff and faculty advisors to ensure a consistent advising experience for students; Disability Services; Develop and monitor 504 Accommodation Plans for students with learning disabilities to ensure access for students with disabilities; Provide training to faculty on how to best serve students with accommodations in the classroom, both online and on-ground to promote accessibility and success for students with disabilities; At-Risk; Oversee an early alert system for high-risk students and regularly report on high-risk students and status of interventions to improve student retention; Develop individualized academic intervention plans with students who are on academic watch and probation, and monitor student progress to reduce student attrition; Other; Serve on various committees as assigned to collaborate with other departments to promote student success across the College; Manage policies and procedures for Student Support Services and provide input to the broader academic division during program reviews in order to promote student success in college.
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