Director of Strategic Accounts - Enterprise / Clinical Healthcare

About Sycle

Sycle is a market-leading global SaaS company with the mission of facilitating the delivery of better hearing to the world. Founded in 2001, we have grown to be the leading practice management solution for audiology (hearing care) providers, with more than 65% market share. The Sycle practice management solution frees up valuable time so our customers can grow their businesses through delivering high quality patient care and exceptional services that delight their customers. Small hearing care practices and some of the largest retailers utilize our software in 13 countries worldwide.

The Sycle team is 120 strong. We are headquartered in Lone Tree, Colorado with with a large remote workforce across the US and Canada. We are always on the lookout for exceptional talent to help us build and deliver market-leading tools that make a difference for our customers. Check out our job listings and apply! For this role, we're only considering candidates from Minnesota, Illinois and Michigan. 

Role Overview

The Director of Strategic Accounts is a key leadership position focused on driving sustainable growth, long-term retention, and high-impact strategic partnerships within the enterprise sector. This individual acts as the primary executive liaison for high-value clients, ensuring their business objectives align with Sycle's solutions. The role's remuneration includes: salary, corporate bonus and a sales compensation plan. 

Job Content: Tasks, Duties, and Responsibilities

• Develop and execute comprehensive account management strategies for high-value enterprise clients to drive retention and expansion.
• Lead complex contract negotiations and secure multi-year agreements with key stakeholders within enterprise organizations.
• Serve as the primary executive contact for assigned strategic accounts, building deep, long-term relationships with C-level executives.
• Analyze enterprise account performance metrics to identify opportunities for upsell, cross-sell, and service improvements.
• Collaborate with product and marketing teams to provide customer feedback and shape future product roadmaps based on enterprise needs.
• Coordinate internal cross-functional resources to ensure seamless delivery of service and resolution of complex technical or operational issues.
• Monitor competitive landscape within assigned accounts to proactively defend market share and identify new growth vectors.
• Mentor and support junior account managers, fostering a culture of high performance and client-centric service.

Job Specification: Knowledge, Skills, and Abilities

• Deep expertise in enterprise-level SaaS sales or account management.
• Strong ability to navigate complex organizational structures and influence key decision-makers.
• Exceptional negotiation, communication, and presentation skills.
• Proven track record of managing high-revenue strategic accounts and meeting growth targets.
• Strategic thinking with the ability to translate client business objectives into actionable product strategies.
• Ability to work effectively in cross-functional teams to resolve complex customer challenges.

Relationships: Supervisor, Peer, and Customer

Supervisor: Reports to the VP of Sales or Chief Revenue Officer.

Peer Relationships: Collaborates with other Strategic Account Directors, Marketing Directors, and Product Leads.

Customer Relationships: Maintains high-level relationships with decision-makers (C-Suite, VPs, Directors) at assigned enterprise accounts.

Tools: Technology, Information

• CRM software for pipeline management and client tracking.
• Data analytics tools for monitoring account health and usage metrics.
• Communication and project management suites for internal coordination.
• Access to market intelligence databases and industry news feeds.

Benefits

• Medical, Dental and Vision: Sycle pays employee-only premium at 100% for base plans.
• FSA: Pre-tax options for Health ($3,400/yr) and Dependent Care ($7,500/yr).
• Life & Disability: Voluntary Life/AD&D; Short-Term (60% up to $2,000/week) and Long-Term (60% up to $7,500/month) Disability.
• 401k with Matching: Sycle offers 401k with matching (100% match on first 3% of salary deferrals, plus 50% match on the next 2%) with no vesting schedule.
• Time Off: Paid holidays (~14), 12 vacation days, 4 personal days, and 9 sick days.
• Perks: $50/month internet stipend and tuition reimbursement.

How to Apply

To apply, please submit your resume. If you’re going to submit a cover letter please focus on how your previous experience relates to this role and why you would be a good fit. 

Submission Requirement: You must include a link to your LinkedIn profile both directly within your resume document and in the designated field during the application submission process.