Director of Site Operations

At Phil, we are on a mission to help patients get convenient and affordable access to high cost medication. As a Series D health-tech startup, we have built a multi-sided platform for the specialized and high-cost drugs that treat complex health conditions.

Our mobile experience helps patients seamlessly start and stay on treatment, including getting their medications covered by insurance. We partner with biosciences brands to get their medications to patients, while providing them data intelligence to improve their go-to-market strategies. The end result is healthier patients, an easier experience for doctors, and science reaching the people who need it.

For more information on Phil, visit https://phil.us

Position Overview:

We are looking for a senior operational leader to manage and support Phil's pharmacy team through a period of growth. This team - made up of highly motivated pharmacists, technicians, and administrative specialists - is critical for timely and compliant processing of patient prescriptions. This role will ensure we have the right people, processes, and structures in place to deliver on that mission.

This is a managerial role with a focus on people management, coordination, and implementation of optimized business processes. You will be responsible for successful outcomes in areas such as productivity, quality control, and team engagement. Though experience in pharma or healthcare is not required (though preferred), the ideal candidate must have experience in managing medium to large-sized operational teams (40+) and the flexibility and eagerness to thrive in a start-up environment.

Job Duties:

• Operational strategy: You will develop long-term goals and associated production KPIs (e.g., SLAs) and work with direct reports to execute operational plans to achieve them.
• Staff + workforce management: You will be responsible for hiring, training, and managing the pharmacy staff. This includes creating work schedules, conducting performance evaluations, and addressing any staffing issues or conflicts.
• Process optimization: You will identify operational weaknesses and help improve or innovate new processes or tooling to keep the team efficient and error free.
• Quality assurance: You will help strengthen the team's quality assurance program by setting the right standards, process, and feedback loops to minimize internal errors.
• Compliance and regulatory adherence: You will coordinate with our compliance and legal specialists to ensure that the team operates in accordance with all applicable laws and regulations.
• Healthcare Provider (HCP) Support: You will ensure external interactions with HCPs set them up for success - whether that's introducing the Phil platform to a first-time prescriber or answering tactical questions to help push a prescription forward.
• Collaboration and communication: You will be a key voice and partner with internal teams to help drive cross-functional initiatives.

Requirements:

• Bachelor's degree
• 10+ years of professional experience in a high-volume and extremely fast-paced, production-focused environment (e.g., customer support, manufacturing)
• Proven ability to manage effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations
• Prior professional experience with optimization, processes, systematic organization, program/project management
• Demonstrated data and analytics experience; Excel/Sheets proficiency is preferred
• Strong attention to detail and project management skills
• Outstanding communication skills. Including public speaking and ability to present effectively in front of peers and senior leadership
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Juggling those can be challenging, and this should be a strength.
• Thrive on change and operate flexibly - priorities can change quickly, so you must be nimble while positively bringing the team along for the ride
• A high bar across the board - from your own contributions to the people you work with to the products you work on - you will set the bar for operational excellence