Director of Service (Heavy Equipment)

Our client, a privately held and growing heavy equipment dealership, is seeking a Director of Service to lead aftermarket operations across multiple branches. This is a strategic leadership role for someone who can build scalable processes, develop strong leaders, and drive profitability — while helping the organization prepare for future growth, including new branch openings.

This role is best suited to a leader who has moved beyond managing individual technicians and is ready to lead through other leaders (service managers/supervisors) across a multi-site operation.

Key Responsibilities

Leadership & People Development

•      Lead, coach, and develop branch-level service managers/leaders, building a strong bench of talent across locations

•      Establish clear performance expectations, accountability structures, and development plans for the leadership team

•      Foster a culture of continuous improvement, ownership, and customer-focused service

Process & Systems

•      Standardize and improve service processes, workflows, and systems across all branches

•      Evaluate and optimize use of service/DMS software and reporting tools to drive consistency and visibility

•      Build repeatable, scalable playbooks that can be deployed to new locations as the company grows

Financial & Operational Performance

•      Own aftermarket (parts and service) profitability across multiple branches

•      Analyze branch-level performance data to identify gaps, trends, and improvement opportunities

•      Manage labor efficiency, shop capacity, warranty processes, and service department KPIs

Growth & Expansion

•      Partner with executive leadership on planning and operational readiness for new branch openings

•      Ensure new locations are set up with the right processes, staffing structure, and systems from day one

Requirements

•      7+ years of progressive experience in heavy equipment or related equipment service operations

•      Prior experience leading multiple locations or leading other managers/supervisors (not just direct technician oversight)

•      Strong track record improving service department profitability and operational efficiency

•      Experience with service/DMS systems and using data to drive decisions

•      Excellent leadership, coaching, and communication skills

•      Willingness to travel occasionally to branch locations

Benefits

• Base salary: $120,000–$130,000
• Performance-based bonus structure
• Opportunity to shape aftermarket strategy for a growing, privately held company
• High-visibility leadership role with a clear path tied to company expansion
• Health Insurance, Life Insurance, Disability, PTO, etc.