Director Of Service (Heavy Equipment)

Our client, a privately held and growing heavy equipment dealership, is seeking a Director of Service to lead aftermarket operations across multiple branches. This is a strategic leadership role for someone who can build scalable processes, develop strong leaders, and drive profitability — while helping the organization prepare for future growth, including new branch openings.

This role is best suited to a leader who has moved beyond managing individual technicians and is ready to lead through other leaders (service managers/supervisors) across a multi-site operation.

Key Responsibilities

Leadership & People Development

•       Lead, coach, and develop branch-level service managers/leaders, building a strong bench of talent across locationsEstablish clear performance expectations, accountability structures, and development plans for the leadership team
•       Foster a culture of continuous improvement, ownership, and customer-focused service

  Process & Systems

  Standardize and improve service processes, workflows, and systems across all branches
•       Evaluate and optimize use of service/DMS software and reporting tools to drive consistency and visibilityBuild repeatable, scalable playbooks that can be deployed to new locations as the company grows

  Financial & Operational Performance

•       Own aftermarket (parts and service) profitability across multiple branchesAnalyze branch-level performance data to identify gaps, trends, and improvement opportunities
•       Manage labor efficiency, shop capacity, warranty processes, and service department KPIs

  Growth & Expansion

  Partner with executive leadership on planning and operational readiness for new branch openings
•       Ensure new locations are set up with the right processes, staffing structure, and systems from day one

  Requirements

  7+ years of progressive experience in heavy equipment or related equipment service operations
•       Prior experience leading multiple locations or leading other managers/supervisors (not just direct technician oversight)Strong track record improving service department profitability and operational efficiency
•       Experience with service/DMS systems and using data to drive decisionsExcellent leadership, coaching, and communication skillsWillingness to travel occasionally to branch locations

  Benefits

  • Base salary: $120,000–$130,000
  • Performance-based bonus structure
  • Opportunity to shape aftermarket strategy for a growing, privately held company
  • High-visibility leadership role with a clear path tied to company expansion
  • Health Insurance, Life Insurance, Disability, PTO, etc.