Highlights
Our client, a leading mechanical contracting organization, is seeking an experienced Director of Service to oversee all commercial and industrial HVAC and Plumbing service operations, including maintenance, warranty, repair, and service-related projects in the Pittsburgh, PA market. Required Qualifications:Bachelor’s degree in Construction Management, Engineering, Business, or related field — or equivalent experience.
Numbers & Facts
| Location | Pittsburgh, Pennsylvania |
| Industry | Staffing/Employment Agencies |
| Company Size | 2,500 to 4,999 employees |
| Website | https://systemone.com |
Description
Our client, a leading mechanical contracting organization, is seeking an experienced Director of Service to oversee all commercial and industrial HVAC and Plumbing service operations, including maintenance, warranty, repair, and service-related projects in the Pittsburgh, PA market. This is a strategic leadership role with direct influence on operational performance, customer relationships, and long-term service growth.What You’ll Lead
#LI-JO1
Ref: #260-Eng NY Transit
- Mentor and manage service managers, supervisors, and field service teams
- Set performance goals and champion a culture of safety, accountability, and continuous improvement
- Oversee scheduling, dispatch, field execution, and timely service and warranty delivery
- Develop and implement service policies, procedures, and best practices
- Collaborate closely with construction, project management, and sales teams to ensure seamless operations
- Build strong client relationships and act as the senior escalation point for service issues
- Monitor service performance metrics and customer satisfaction data
- Manage the service department budget and drive profitability
- Track margins, cost controls, forecasts, and performance analytics
- Identify opportunities for service line growth, upselling, and recurring revenue
- Ensure regulatory compliance, safety standards, warranty controls, and risk mitigation
- Lead continuous quality improvement initiatives
- Develop long-term service strategies aligned with organizational goals
- Evaluate and implement technologies and tools that increase operational efficiency
- Analyze market trends and recommend new or improved service offerings
- Bachelor’s degree in Construction Management, Engineering, Business, or related field — or equivalent experience
- 8–12 years in construction or service operations, with 5+ years in leadership
- Strong knowledge of service, maintenance, and warranty operations
- Proven ability to manage teams, budgets, and complex workflows
- Excellent leadership, communication, and problem-solving skills
- Experience in commercial construction or specialty trades (HVAC, Plumbing)
- Familiarity with service management software and ERP systems
- Certifications such as PMP or CCM
- Ability to visit job sites as needed
- Occasional standing, walking, or lifting on construction sites
- Valid driver’s license and ability to travel locally or regionally
- Strategic Thinking
- Customer-Focused Leadership
- Financial & Operational Acumen
- Conflict Resolution
- Team Development & Performance Management
#LI-JO1
Ref: #260-Eng NY Transit
About Company
Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives.
Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.