Director of Security and Operations

• Understand all aspects of contract requirements and communicate this understanding to staff.
• Communicate with peers in other shelters and external agencies on issues related to client progress and best practices.
• Observe direct reporting staff engaging with clients and/or supervisory staff.
• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
• Assist the Senior Program Manager in providing oversight for all aspects of the program in his/her absence.
• Confer with the Senior Program Manager, Vice-President, and/or other management staff as needed regarding programmatic and personnel issues.
• Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
• Provide assistance and follow-up in regards to critical incidents with clients.
• Develop, implement and manage facility security and preventive maintenance plan.
• Oversee and ensure the daily security and maintenance of the facility.
• Conduct scheduling, planning and training of security staff to ensure that security arrangements are compliant with Client requirements.
• Oversee and/or ensure provision of repairs, improvements, and cleaning of facility on a timely basis.
• Ensure contractual services (i.e., extermination, fire safety system, HVAC) are provided as required.
• Ensure that City and state rules and regulations are adhered to in regards to sanitation, snow removal, sidewalk litter, Client, FMD, OTDA, FDNY and Dept. of State, etc.
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.).
• Immediately report to the appropriate Senior Program Manager/Vice-President any: monitoring visits or funders' events; significant events; any incident that might subject company to liability.
• Complete incident reports, weekly and monthly reports.
• Facilitate interdepartmental communication and conduct regular staff/departmental meetings.
• Tasks may be modified, expanded and/or assigned over time.

• Bachelor's degree (B.A.) and two years of applicable experience and/or equivalent experience.

• Ability to be on call 24 hours a day, 7 days a week.

Yanet@bondhealthstaffing.com