Director of Sales

POSITION SUMMARY:

It is the primary responsibility of the Director of Sales to function as the business leader of the property's Sales Department. The Director is responsible for leading a team where all members generate business and promote room sales, all events and meetings which exceed goals for the Downtown Grand. All duties are to be performed in accordance with department and property policies, practices and procedures.

POSITION RESPONSIBILITIES/DUTIES:

• Directs and oversees activities of the sales staff in handling arrangements for and execution of all groups, meetings and events.
• Contacts past and potential clients to solicit new sales and marketing channels.
• Active participation in LVCVA programs including FAM trips, membership meetings, marketing initiatives and hosting LVCVA sales executive's reception.
• Leads the sales team in the creation of the annual Business Plan and Marketing Plan.
• Develops the segmentation strategy and action plans for sales managed segments: Group, Catering, Consortia, Citywide, Wholesale, SMERF, and Negotiated Corporate.
• Works with Revenue Management on the packages, promotions, wholesale and contract segments in developing packages and offers.
• Interfaces with the property and Corporate Marketing & Revenue teams to review collateral and execute the property's marketing plan and monthly communication strategies by segment/market.
• Proposes creative need-period concepts and actively formulates deployment strategies to drive market share growth.
• Collaborating with Revenue Management, efficiently oversees space availability and design marketing strategies to attract business during off-peak periods.
• Develops an ongoing prospecting plan to book new business and continuously promote The Downtown Grand.
• Conducts analysis with Revenue Management through Ideas to ensure the most profitable Group business is booked for the property.
• Works closely with the sales team to ensure proposals and contracts soliciting potential customers accurately reflect verbal and written agreements of commitments and meeting arrangements and are within the terms and conditions acceptable for the Downtown Grand.
• Holds weekly GRC meeting with Revenue Management, reviews status of groups, analysis of inventory and group pick up.
• Solicits local government offices.
• Promotes the property within the Downtown Las Vegas community and beyond.
• Establishes department standards, guidelines and objectives. Continuously evaluate commission structure and make recommendations that will increase sales and ensure we remain competitive and relevant in the market.
• Coordinates with all operating departments to ensure that all arrangements, including rooming lists, deposits and requests are properly prepared.
• Monitors the performance of assigned accounts to ensure that productivity meets hotel targets, identify changes in trends and provide follow-up for shortfalls.
• Sets goals and expectations for direct reports, aligns performance and rewards, appropriately addresses performance issues and holds staff accountable for successful results.
• Delegates job tasks.
• Interacts with all departments.
• Conducts property tours.
• Assists in planning and execution of hotel sponsored events.
• Performs other related duties as assigned.

MINIMUM REQUIREMENTS:

• At least four years' experience in group sales leadership.
• Working knowledge of Microsoft Office.
• Experience in high volume type of environment.
• Must be able to comprehend all information and documentation.
• Ability to establish and maintain an effective working relationship with management, staff, guests and vendors.
• Broad understanding of hotel group sales strategies and techniques required.
• Knowledge of HMS hotel computer system, Delphi, Cvent, and telephone systems.
• Ability to demonstrate knowledge and experience in overall hotel operations.
• Ability to apply industry best practices.
• Excellent interpersonal, customer service, communication skills.
• Knowledge of banquet set-ups and banquet equipment requirements.
• Professional appearance and demeanor.
• Communicate effectively with all levels of Team Members, customers and outside contacts.
• Ability to work effectively in a fast-paced environment with frequent interruptions and customer interaction.
• Must be able to work various shifts and flexible hours, including holidays.
• Travel may be required for this position.

PHYSICAL REQUIREMENTS:

• Ability to move around all work areas effectively and efficiently.
• Must also be able to work in a casino environment with smoke, loud noises, and low lighting.
• Must be able to sit in front of a computer screen for long periods of time.
• Must be able to stand and/or walk for extended periods of time.

This job description in no way states or implies that these are the only duties to be performed by the team member in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.