Pay Range: $85,000-$92,000 + Bonus Eligible
Relocation Assistance is Available.
Driving is required for this position; screening will be required.
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
Education and Experience
- High school diploma or GED; 4 years' experience in the security/loss prevention or related professional area.
OR
- 2-year degree from an accredited university in Criminal Justice or related major; 2 years' experience in the security/loss prevention or related professional area.
CORE WORK ACTIVITIES
Managing Loss Prevention Operations
- Assists in the development and implementation of emergency procedures.
- Conducts investigation of all losses of property assets and refers to proper management for disposition.
- Deploys Loss Prevention staff to effectively monitor and protect property assets.
- Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
- Conduct periodic patrols of entire property and parking areas.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
- Implements action plans to monitor and control risk.
- Maintains required reports and documentation regarding patrols of property and parking areas.
- Provides means for obtaining necessary medical attention on a timely basis.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Develops and maintains a working relationship with local law enforcement authorities.
- Informs and/or updates the executives, the peers, and the subordinates on relevant information in a timely manner.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Leading Loss Prevention Teams
- Attends all staff/departmental meetings to gather critical information to communicate to Loss Prevention officers.
- Celebrates successes by publicly recognizing the contributions of team members.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides personal assistance, medical attention, emotional support, or other personal care to others.
- Serves as a role model to demonstrate appropriate behaviors.
- Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
- Strives to improve service performance.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers associates to provide excellent customer service.
- Meet quality standards and customer expectations on a daily basis.
- Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
Conducting Human Resources Activities
- Participates in interviewing and hiring of team members with the appropriate skills.
- Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.
- Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
- Ensures associates understand Company, Resort and Departmental expectations and parameters.
- Ensures associates are cross-trained to support successful daily operations.
- Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
- Schedules associates to business demands and tracks associate time and attendance.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
- Observes service behaviors of associates and provides feedback to individuals.
- Ensures associate recognition is taking place on all shifts.
- Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
- Participates in associate progressive discipline procedures.
- Reviews associate satisfaction results.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.